Jonny Locatelli
Fullerton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Macy's
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
Cashier Server
Bbq Chicken
06.2018 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Computer Engineering
California State University, Long Beach
Long Beach, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Macy's
02.2022 - 09.2024
Cashier Server
Bbq Chicken
06.2018 - 12.2021
Computer Engineering
California State University, Long Beach
Similar Profiles
LEYTON BISHOPLEYTON BISHOP
ASSET PROTECTION DETECTIVE at Macy'sASSET PROTECTION DETECTIVE at Macy's
Nora Patricia Gamboa GonzalezNora Patricia Gamboa Gonzalez
Lead Housekeeper at Macy'sLead Housekeeper at Macy's
STACEY STEWARTSTACEY STEWART
Personal Stylist & Social Media Coordinator at Macy'sPersonal Stylist & Social Media Coordinator at Macy's
Hector E. MendezHector E. Mendez
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Andy GonzalezAndy Gonzalez
Cook at Brewery XCook at Brewery X