Jonna Ann Fulgencio
Toronto,ON
Summary
Reliable and compassionate child caregiver offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 0 and 12. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities.
Overview
18
18
years of professional experience
Work History
Child Caregiver
Ethel Weiner
02.2014 - Current
- Drives and pick up children to school and other after-school activities.
- Light household chores, laundry and meal preparation.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Elderly Caregiver
Hsun Yung
02.2010 - 12.2010
- Well-experienced in taking care of bedridden elderly patient and half-strokea elderly patient.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Call Center Customer Service Representative
Itech Solutions Inc.
02.2006 - 04.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Properly trained for the outbound collection calls.
Education
Graduate Diploma - Marketing Coordinator Program
Academy of Learning College
Toronto, ON09.2023
Graduate Diploma - Medical Laboratory Technician
Medix College
Toronto, ON09.2022
Bachelor of Science - Information Technology
University Of Pangasinan, Philippines
Dagupan, Pangasinan, Philippines10.2004
Skills
- Early Childhood Development
- Schedule Management
- Light Housekeeping
- Meal Preparation
- Child Supervision
- Behavior Modeling
- Dietary Requirements
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Child Caregiver
Ethel Weiner
02.2014 - Current
Elderly Caregiver
Hsun Yung
02.2010 - 12.2010
Call Center Customer Service Representative
Itech Solutions Inc.
02.2006 - 04.2009
Graduate Diploma - Marketing Coordinator Program
Academy of Learning College
Graduate Diploma - Medical Laboratory Technician
Medix College
Bachelor of Science - Information Technology
University Of Pangasinan, Philippines
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