Jonna Lorente
New Westminster,Canada
Summary
Reliable Food Service Worker bringing years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
5
5
years of professional experience
Work History
General Manager
CUPBOP
SLC, UT USA
01.2023 - 07.2023
- Thriving in high-pressure environments, I adeptly multitask and operate efficiently amidst busyness, consistently prioritizing tasks, maintaining focus, and delivering exceptional results with composure and precision
- Consistently optimized labor costs through strategic scheduling, resourceful staffing solutions, and astute management practices, ensuring efficient operations while maintaining a focus on cost-effectiveness and profitability
- Consistently surpassed monthly and peak-day revenue expectations set by upper management through innovative strategies, proactive sales initiatives, and a customer-centric approach, driving exceptional financial outcomes and contributing to sustained business growth
- Accomplished store manager consistently delivering exceptional customer service, operational efficiency, and team leadership, resulting in a stellar 5.0 Google review rating in its first few months of operations and sustained business growth
- Consistently exceeded managerial expectations by consistently going above and beyond prescribed work hours, demonstrating dedication and commitment to achieving exceptional results while fostering team success and operational excellence
- Earned the unwavering trust of the team through a demonstrable commitment to hard work, unwavering dedication, and consistently upholding the highest standards of ethics and integrity, fostering a culture of mutual respect and collective success
- Optimized store operations by meticulously overseeing hiring, appropriate scheduling, and comprehensive staff training, while ensuring precise and timely procurement of supplies, resulting in an environment primed for peak performance and sustained excellence
- Skillfully resolved and preemptively mitigated conflicts within the team by employing exceptional communication, patience, and a deep understanding of individual perspectives, fostering a harmonious work environment and ensuring sustained team cohesion and productivity.
Assistant Manager
CUPBOP
Murray, UT USA
10.2022 - 12.2022
- Exhibited exemplary leadership within three months, earning a promotion to General Manager by showcasing exceptional leadership qualities, strategic vision, and a proven ability to inspire and lead teams effectively toward achieving organizational objectives
- Instrumental in driving a remarkable 67% increase in store average daily revenue by providing comprehensive support to the General Manager, actively contributing to operational enhancements, strategic initiatives, and innovative solutions that propelled significant financial growth within the business
- Key contributor in exceeding longstanding challenging monthly revenue goals, leveraging strategic insights and collaborative efforts to surpass targets that were historically difficult to achieve, driving remarkable results and setting new benchmarks for success within the organization.
Assistant Manager
CUBBY's LLC
Bountiful, UT USA
02.2022 - 09.2022
- Played a pivotal role in elevating store revenue by 20% through adept manpower management, effective leadership, and comprehensive training strategies, demonstrating a keen ability to optimize resources and cultivate a high-performing team environment that drove substantial business growth
- Contributed to elevating the store's Google review from 3.2 to 3.5 by spearheading initiatives focused on delivering exceptional customer service, fostering positive experiences, and implementing strategies that garnered increased customer satisfaction, resulting in notable enhancement of the store's online reputation.
Call Center Agent
POLYNESIAN CULTURAL CENTER
Laie, Hawaii USA
06.2018 - 04.2020
- Demonstrated a passion for delivering outstanding guest service, I consistently strive to anticipate needs and exceed expectations, fostering positive experiences and lasting impressions
- Processed adept verbal and written communication skills, I effectively convey ideas, build relationships, and facilitate understanding across diverse audiences with clarity, professionalism, and precision
- Equipped with foundational computer skills, I confidently navigate essential software and digital platforms, facilitating efficient task completion and contributing to organizational productivity
- Achieved recognition as Employee of the Month for three consecutive periods, attributed to consistently delivering exceptional performance, demonstrating unwavering commitment, and consistently exceeding expectations, showcasing a sustained track record of excellence and dedication
- Instrumental in achieving monthly revenue goals ranging from $30,000 to $45,000 by actively engaging and assisting customers both over the phone and in person, employing effective communication and customer-centric strategies that contributed significantly to meeting and surpassing sales objectives consistently
- Effectively engaged with customers via phone and in-person interactions, adeptly providing comprehensive product/service information, processing orders, managing account cancellations, and efficiently resolving complaints through attentive listening and proactive problem-solving, ensuring high customer satisfaction and retention.
Education
Bachelor of Hospitality Management -
Acsenda School of Management – Vancouver
02.2024
Bachelor of Science in Elementary Education -
Brigham Young University – Hawaii
04.2020
Skills
- Customer Service
- Detail Oriented
- Cash Handling Experience
- Flexible Schedule
- Guest Orientation
- Task Prioritization
- Professionalism
- Multitasking
- Effective Communication
- Time Management
- Adaptability
- Guest Experiences
- Food Storage
- Inventory Control
- Safe Food Handling
- Menu Memorization
- Food Safety Knowledge
- Team Oriented
- Heavy Lifting Capacity
- Strong Work Ethic
- Menu Item Familiarity
- Working With Diverse People
- Cash Register Operation
- Food and Safety Standards
- Cleaning and Sanitation
- Working Quickly
Websites
Hobbies and Interests
In my free time, I enjoy indulging in the pleasures of reading books, journaling my thoughts, watching romantic movies, and prioritizing restful sleep, nurturing both my mind and passions for relaxation and self-reflection.
Timeline
General Manager
CUPBOP
01.2023 - 07.2023
Assistant Manager
CUPBOP
10.2022 - 12.2022
Assistant Manager
CUBBY's LLC
02.2022 - 09.2022
Call Center Agent
POLYNESIAN CULTURAL CENTER
06.2018 - 04.2020
Bachelor of Hospitality Management -
Acsenda School of Management – Vancouver
Bachelor of Science in Elementary Education -
Brigham Young University – Hawaii
Similar Profiles
Jeremy DonaldsonJeremy Donaldson
Assistant Manager at CupbopAssistant Manager at Cupbop
Yael GonzalezYael Gonzalez
Restaurant Team Member at CupbopRestaurant Team Member at Cupbop
Danny RileyDanny Riley
Crew Member at CupbopCrew Member at Cupbop
Kylie HusmannKylie Husmann
Front End Associate at CupbopFront End Associate at Cupbop
Adilyn AcayanAdilyn Acayan
Office Clerk at GovernmentOffice Clerk at Government