Jonjon Madla
Daly City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
G2 Secured Staff
01.2025 - Current
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
Medical Transporter
St. Marks
12.2024 - Current
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Decreased response times for emergency situations through efficient route planning and prioritization of high-priority transports.
- Demonstrated strong attention to detail while documenting transportation activities in accordance with facility policies and procedures.
- Contributed to overall positive patient experiences within the healthcare setting by maintaining a consistently professional demeanor at all times.
- Maintained a clean and organized work environment, ensuring all equipment was properly sanitized after each use.
- Assisted patients in maintaining personal belongings during transport, ensuring all items were returned to them upon arrival at their destination.
Customer Service Associate
Trader Joe's
10.2018 - 12.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Restaurant Busser
Mission Bar & Grill
09.2022 - 12.2022
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Food Runner
NAPA Farms
06.2022 - 09.2022
- Organized and replenished supplies at food stations to optimize team performance.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Checked buffet regularly to handle restocking and cleaning needs..
- Maintained speed of service for food orders while minimizing errors and complaints.
Production
Krispy Kreme
07.2016 - 09.2018
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Developed unique recipes and confections to set bakery apart from competition.
- Oversaw budgets and cost controls to maintain efficient operations.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Education
High School Diploma -
Jefferson High School
Daly City, CA05.2015
Skills
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Upbeat and Positive Personality
Certification
Guard Card Registration Expires 4/30/2024
BLS Provider
HeartSaver First Aid CPR AED
Timeline
Passenger Service Agent
G2 Secured Staff
01.2025 - Current
Medical Transporter
St. Marks
12.2024 - Current
Restaurant Busser
Mission Bar & Grill
09.2022 - 12.2022
Food Runner
NAPA Farms
06.2022 - 09.2022
Customer Service Associate
Trader Joe's
10.2018 - 12.2024
Production
Krispy Kreme
07.2016 - 09.2018
Guard Card Registration Expires 4/30/2024
BLS Provider
HeartSaver First Aid CPR AED
High School Diploma -
Jefferson High School
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