Jonie Marie Villacastin
Grande Prairie,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Terminal Services Agent position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Home Support Worker
Mary Lyn Fajardo
04.2023 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Administered medication as directed by physician.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with daily living activities and hygiene
- Developed individual care plans for clients based on specific needs
Financial Planning Assistant
VBP Back Office Solutions, Inc.
07.2022 - 11.2022
- Assisting the administrative tasks of Financial Advisors virtually
- Assigned to a specific client with financial planning businesses
- Doing product research with Superannuation, Investments and Insurance companies of every clients
- Data-entry tasks.
- Doing incoming and outgoing calls with customer representative tasks
BPO Employee
Continuum Philippines
04.2022 - 06.2022
- Answering inbound calls of customers
- Doing outbound calls if necessary
- Addressing customers' concerns and queries
- Assisting customers with excellent customer service
- Doing basic troubleshooting
- Promoting the products and selling
- Explaining customers' bill concerns and providing resolution
- Providing customers' long-term resolutions of their concerns
- Data-entry tasks.
BPO Employee
Concentrix Philippines
08.2021 - 02.2022
- Answering inbound calls of customers
- Doing outbound calls if necessary
- Addressing customers' concerns and queries
- Assisting customers with excellent customer service
- Doing basic troubleshooting
- Promoting the products and selling
- Explaining customers' bill concerns and providing resolution
- Providing customers' long-term resolutions of their concerns
- Data-entry tasks.
Online seller/ Family Business
JJM Golden Favour Food Trading
09.2019 - 08.2021
- Assisting the family business of essential goods- eggs, seafoods, chicken meat, vegetables, fruits and others
- Responsible in purchasing and inventory
- Responsible in marketing, advertising in the marketplace and others
- Dealing with customers with excellent customer service.
Personal Care Assistant
Aurrum Aged Care- Reservoir
04.2016 - 08.2019
- Working Ecase work logs for the facility documentation and care plans assessments
- Attention to detail especially on the residents' care plan
- Working in a team and can work under pressure
- Part in a team with two registered nurses doing medical supplies inventory like continence aids and others
- Communication skills and customer service skills
- Responsible in taking care of the residents in high care section and Dementia Units
- Providing proper personal care and hygiene for the residents
- Attending call bells for immediate assistance to the residents
- Feeding the residents
- Assisting residents' mobility and transfers and have knowledge in using standing and lifting machines
- Attending residents in palliative care unit.
Restaurant Crew Member
Mcdonald's Restaurant- Townsville City
02.2014 - 10.2015
- Attention to detail in doing every task
- Working in a team and can work with less supervision
- Communication skills and customer service skills
- Maintain constant presence on the sales floor to answer customers' needs
- Enthusiastically conversed with customers about purchases and available products
- Approach browsing customer and initiate conversation to determine buying preference
- Doing front counter, drive thru, barista, restaurant host tasks.
Casual School Cleaner
The Willows State School
09.2013 - 10.2015
- Responsible in cleaning the school buildings and classrooms after classes
- Cleaning the toilets and school premises
- Monitoring cleaning stocks inventory and supplies.
Agency Hired Barracks Crew
Lavaracks Barracks- Defence Force
11.2013 - 01.2014
- Responsible in cleaning the soldiers' accommodation and offices
- Working in a team with diverse staff and less supervision
- Monitoring cleaning supplies inventory and proper documentation.
District Sales Manager (Pharmaceutical Products)
Britton Distributions, Inc.
03.2008 - 11.2011
- Usage of MS Office Word and Excel for the company documentation
- Attention to detail especially on monthly sales and target
- Working in a team and can work under pressure
- Communication skills and customer service skills, leadership skills
- Maintain constant presence with the customers for sales
- Leading six Medical Information Associates/Medical Sales Representative handling different territorial area
- Enthusiastically conversed with customers about purchases and available products in the market
- Monitoring and handling accounts payable and receivable
- Recording all sales transactions
- Achieving sales target
- Organizing Medical conventions and seminars together with top management
- Taking action plans for future activities and endorsing it to superiors for budgeting.
Medical Information Associate (Medical Sales Representative- Pharmaceutical Products)
Britton Distributions, Inc.
08.2006 - 02.2008
- Application of MS Office Word and Excel for the company documentation
- Attention to detail especially on monthly sales and target
- Monitoring and handling accounts payable and receivable
- Recording all sales transactions
- Achieving sales target against sales budget
- Visiting medical clinics and drugstores for product promotions and marketing
- Handling marketing events and attending Doctors' conferences and conventions.
Education
National Certificate II in Caregiving for Children and Elderly -
Technical Education and Skills Development Authority
01.2022
Master of Business Administration -
Holmes Institute- Melbourne Campus
01.2019
Professional Year Programme- Accounting -
Education Centre of Australia
01.2018
Master of Professional Accounting -
Holmes Institute - Melbourne Campus
01.2016
Certificate III in Aged Care -
VICSEG - New Futures Training
01.2016
Postgraduate degree- Graduate Diploma of Business Administration -
James Cook University- Townsville Campus
01.2015
Bachelor of Science in Commerce - Management Accounting
Southwestern University
01.2005
Skills
- Team building
- Problem-Solving
- Progress Tracking
- Excellent Customer Service
- Organized and keen to details
Personal Information
Nationality: Filipino
Volunteer Experience
- Accounting Staff, Sydney Metro College- Melbourne Campus, Melbourne City Victoria Australia, 02/2018, 06/2018
- Accounting Staff, Capita Business Advisors and Tax Consultants, Coburg Melbourne City Victoria Australia, 12/2017, 01/2018
- Personal Care Assistant- Student Placement, Fronditha Aged Care- Thornbury, Thornbury Victoria Australia, 01/2015, 03/2015
Languages
English
Full Professional
Timeline
Home Support Worker
Mary Lyn Fajardo
04.2023 - Current
Financial Planning Assistant
VBP Back Office Solutions, Inc.
07.2022 - 11.2022
BPO Employee
Continuum Philippines
04.2022 - 06.2022
BPO Employee
Concentrix Philippines
08.2021 - 02.2022
Online seller/ Family Business
JJM Golden Favour Food Trading
09.2019 - 08.2021
Personal Care Assistant
Aurrum Aged Care- Reservoir
04.2016 - 08.2019
Restaurant Crew Member
Mcdonald's Restaurant- Townsville City
02.2014 - 10.2015
Agency Hired Barracks Crew
Lavaracks Barracks- Defence Force
11.2013 - 01.2014
Casual School Cleaner
The Willows State School
09.2013 - 10.2015
District Sales Manager (Pharmaceutical Products)
Britton Distributions, Inc.
03.2008 - 11.2011
Medical Information Associate (Medical Sales Representative- Pharmaceutical Products)
Britton Distributions, Inc.
08.2006 - 02.2008
National Certificate II in Caregiving for Children and Elderly -
Technical Education and Skills Development Authority
Master of Business Administration -
Holmes Institute- Melbourne Campus
Professional Year Programme- Accounting -
Education Centre of Australia
Master of Professional Accounting -
Holmes Institute - Melbourne Campus
Certificate III in Aged Care -
VICSEG - New Futures Training
Postgraduate degree- Graduate Diploma of Business Administration -
James Cook University- Townsville Campus
Bachelor of Science in Commerce - Management Accounting
Southwestern University
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