Jonia Espeiro
Ottawa,ON
Summary
A compassionate and dedicated professional with extensive background in quality care. With over 8 years working as a Senior Caregiver and 14 years in the service industry, I bring a unique blend of compassion and empathy to provide a supportive and nurturing environment with dignity and respect to all my clients. Through my track record working with various demographics, I have developed methods of quality care, effective communication and attention to detail. As a result, I am passionate for serving others while making a difference in their lives.
Overview
14
14
years of professional experience
Work History
Senior Caregiver
Home Instead
2014.09 - 2021.05
- Maintained clients' daily living standards by assisting with personal hygiene needs, including bathing, grooming, and dressing daily.
- Supervised medication administration for seniors, ensuring accurate dosage and timely delivery according to prescribed schedules.
- Implemented proper emergency procedures including medical emergencies and rapid response, ensuring reduced incident rates.
- Provided emotional support and companionship to seniors, enhancing their quality of life and mental well-being, while forming genuine friendships.
- Fostered a safe and comfortable living environment, performing safety checks and maintaining hazard-free spaces.
- Coordinated with healthcare professionals and supervisors to monitor and report changes in clients' physical and mental conditions.
Observation Patient Care
Bayshore Home Health
2013.09 - 2021.03
- Teamed with healthcare professionals to monitor and report changes in clients' physical condition to ensure healthy vital signs and behaviors.
- Assisted with patients basic needs like eating, bathing and using restrooms, ensuring patients are well-maintained.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Followed protocols accurately and responded promptly to patient needs, including infection control, allowing for a safe environment and care for patients.
Food Service Attendant
Marriott
2013.09 - 2015.05
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
Bookkeeper
Steller
2009.07 - 2013.04
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Supervisor
Tim Hortons
2007.06 - 2009.06
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained and led staff, ensuring high standard of service to be provided consistently.
Education
Diploma - Medical Office Assistant
Mississauga Career College
Mississauga, ON08.2022
Diploma - Payroll Compliance Practitioner(PCP)
Fanshawe College
London, ON04.2012
Diploma - Hotel And Restaurant Management
ICS College
Online05.2010
Bachelor - Bachelor's of Commerce
University of Egypt
Zagazig, Egypt05.1992
Skills
- Compassionate Care
- Interpersonal Communication
- Punctuality and attention to detail
- Medical Basic CPR Training
- Electronic Medical Record Systems
- Microsoft Office and Administrative duties
Languages
English
Full Professional
Arabic
Native or Bilingual
Additional Information
References available upon request
Timeline
Senior Caregiver
Home Instead
2014.09 - 2021.05
Observation Patient Care
Bayshore Home Health
2013.09 - 2021.03
Food Service Attendant
Marriott
2013.09 - 2015.05
Bookkeeper
Steller
2009.07 - 2013.04
Supervisor
Tim Hortons
2007.06 - 2009.06
Diploma - Medical Office Assistant
Mississauga Career College
Diploma - Payroll Compliance Practitioner(PCP)
Fanshawe College
Diploma - Hotel And Restaurant Management
ICS College
Bachelor - Bachelor's of Commerce
University of Egypt
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