Joni Wollf
Fort St. John,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and positive attitude. Organized, dependable and a willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Manager
Dunvegan Gardens
, BC
09.2008 - Current
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Human Resources Manager
Home Hardware
06.2021 - 07.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Office Administrator, Core
Laboratories
Fort Saint John, British Columbia
11.2018 - 09.2021
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Prespatou School
09.1984 - 06.1995
Skills
Business administration
Sales and marketing
Administrative support
Database Management
Office administration
Scheduling
Expense reporting
Bookkeeping
MS Office
Data Entry
Dependable and Responsible
Clerical Support
Accomplishments
- Completed payroll for staff of 80 direct reports.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets, and employee data
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Human Resources Manager
Home Hardware
06.2021 - 07.2022
Office Administrator, Core
Laboratories
11.2018 - 09.2021
Manager
Dunvegan Gardens
09.2008 - Current
High School Diploma -
Prespatou School
09.1984 - 06.1995