Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joni Wollf

Fort St. John,BC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, and positive attitude. Organized, dependable and a willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work History

Manager

Dunvegan Gardens
, BC
09.2008 - Current
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Human Resources Manager

Home Hardware
06.2021 - 07.2022
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Office Administrator, Core

Laboratories
Fort Saint John, British Columbia
11.2018 - 09.2021
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, registration, recordkeeping, and other administrative functions.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Prespatou School
09.1984 - 06.1995

Skills

Business administration

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Accomplishments

  • Completed payroll for staff of 80 direct reports.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets, and employee data
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Human Resources Manager

Home Hardware
06.2021 - 07.2022

Office Administrator, Core

Laboratories
11.2018 - 09.2021

Manager

Dunvegan Gardens
09.2008 - Current

High School Diploma -

Prespatou School
09.1984 - 06.1995

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Joni Wollf