Joni Saunders-Knight
Sacramento
Summary
Dedicated barista and caretaker skilled in customer service enhancement, active listening, and compassionate caregiving. Proven ability to foster positive environments and deliver exceptional service.
Overview
20
20
years of professional experience
Work History
Barista
Starbucks
Sacramento
02.2006 - 10.2025
- Trained new baristas on coffee preparation and customer service techniques.
- Oversaw daily operations to ensure consistent quality and service standards.
- Collaborated with management to implement new menu items and promotions.
- Monitored inventory levels and assisted with ordering supplies as needed.
- Provided feedback to team members to improve performance and efficiency.
- Fostered a positive work environment through team-building activities and support.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Accepted cash and credit card payments, issued receipts and provided change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Gave samples of popular coffee and tea blends to create sales opportunities.
caretaker
volunteer
Alameda
01.2009 - 07.2016
- Maintained cleanliness and safety of residential areas and common spaces.
- Monitored health status of residents, reporting changes to medical staff promptly.
- Facilitated communication between residents, families, and healthcare providers.
- Managed inventory of supplies, ensuring availability for daily operations.
- Supported emergency response efforts during health crises or facility emergencies.
- Provided assistance to disabled persons in accordance with their individual needs.
- Kept records of all maintenance activities including costs incurred and materials used.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
- Responded to emergency situations promptly to prevent or minimize damage.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
- Monitored property for signs of damage or wear and initiated repair or replacement procedures.
- Coordinated with contractors and service providers for major repairs and maintenance work.
Education
Bachelor of Arts - Chemistry
UC Berkeley
Berkeley, CA06-1972
Skills
- Medication management
- Health monitoring
- Customer service enhancement
- Communication facilitation
- Problem solving
- Emotional support
- Daily living assistance
- Medication administration
- Client documentation
- Record keeping
- Mobility support
- Empathy and patience
- End-of-life care
- Stress management
- Client safety and first aid
- Emotional companionship
- Medical appointment coordination
- Active listening
- Compassionate caregiving
- Nutrition monitoring
- Activities of daily living
- Documentation and reporting
- Transportation services
- Dementia care
Timeline
caretaker
volunteer
01.2009 - 07.2016
Barista
Starbucks
02.2006 - 10.2025
Bachelor of Arts - Chemistry
UC Berkeley