Joni Mark
Morley,AB
Summary
Highly organized and detail-oriented administrative professional with experience in customer service, office coordination, and event facilitation. Strong background in scheduling, data entry, and handling confidential information. Adept at multitasking, problem-solving, and providing excellent support in fast-paced environments. Skilled in Microsoft Office Suite, Google Docs, social media management, and customer relations. Passionate about community engagement and helping organizations operate efficiently.
Overview
14
14
years of professional experience
Work History
Language Teacher
Nakoda Elementary School
Morley, AB
08.2020 - 05.2024
- Created lesson plans and delivered engaging educational content.
- Organized school events and cultural programs.
- Managed classroom administration, attendance records, and student progress tracking.
- Communicated effectively with students, parents, and faculty members.
Educational Assistant
Nakoda Elementary School
Morley, AB
09.2015 - 08.2020
- Provided classroom support to teachers and assisted students with learning activities.
- Supported students with special needs by adapting materials and providing one-on-one assistance.
- Helped manage classroom behavior, and fostered a positive learning environment.
- Assisted in organizing school events and educational programs.
Housekeeper
Stoneridge Mountain Resort
Canmore, AB
05.2016 - 08.2018
- Maintained high cleanliness standards in guest rooms and public areas.
- Managed inventory of cleaning supplies and reported maintenance issues.
- Provided excellent customer service to guests.
Cashier
Safeway
Canmore, Alberta
05.2015 - 04.2016
- Provided exceptional customer service in a high-traffic retail environment.
- Processed transactions accurately, handled cash, and operated the POS system.
- Assisted with inventory management and restocking merchandise.
- Resolved customer inquiries and concerns professionally.
Census Enumerator
Statistics Canada
Morley, AB
04.2015 - 06.2015
- Conducted census data collection in the field, and completed administrative tasks remotely.
- Entered and submitted census data from home, ensuring accuracy and confidentiality.
- Engaged with residents to ensure accurate and complete information gathering.
- Maintained confidentiality and followed strict data security protocols.
- Organized and submitted reports in a timely manner.
Crisis Counselor
Eagle's Nest Family Shelter
Morley, AB
08.2013 - 04.2015
- Assisted individuals in crisis, providing guidance and resources.
- Managed case files and documentation with strict confidentiality.
- Coordinated with community organizations for client referrals and support.
- Engaged in continuous professional development to keep abreast of advances in mental health care and crisis intervention techniques.
- Coordinated resources to support clients and help each achieve targets.
Front Desk Receptionist
Stoney Nakoda Tribal Administration
Morley, AB
05.2010 - 08.2012
- Managed phone calls, scheduled appointments, and handled inquiries professionally.
- Performed clerical tasks, including data entry, filing, and document preparation.
- Maintained confidentiality while handling sensitive information.
- Provided excellent customer service to clients, vendors and visitors.
Education
High School Diploma -
Chinook Learning Services
Calgary, AB07-2012
Bachelor of Arts - History
University of Calgary
Calgary, ABBachelor of Arts - History
Athabasca University
Athabasca, ABLevel 1 Early Childhood Education
Alberta Children's Services
Crisis Counseling & Victim Services Training
Victim Services Alberta
Skills
- Administrative Support & Office Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scheduling & Calendar Management
- Data Entry & Record Keeping
- Customer Service & Communication
- Event Coordination & Workshop Facilitation
- Social Media & Marketing Support
- Confidentiality & Crisis Management
- Data Collection & Reporting
References
References available upon request.
Timeline
Language Teacher
Nakoda Elementary School
08.2020 - 05.2024
Housekeeper
Stoneridge Mountain Resort
05.2016 - 08.2018
Educational Assistant
Nakoda Elementary School
09.2015 - 08.2020
Cashier
Safeway
05.2015 - 04.2016
Census Enumerator
Statistics Canada
04.2015 - 06.2015
Crisis Counselor
Eagle's Nest Family Shelter
08.2013 - 04.2015
Front Desk Receptionist
Stoney Nakoda Tribal Administration
05.2010 - 08.2012
High School Diploma -
Chinook Learning Services
Bachelor of Arts - History
University of Calgary
Bachelor of Arts - History
Athabasca University
Level 1 Early Childhood Education
Alberta Children's Services
Crisis Counseling & Victim Services Training
Victim Services Alberta
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