Jonetta Williams
Adelanto
Summary
Diligent professional with 15 years of experience and proven knowledge of back office operations, confidential correspondence, title 17, title 22 and customer service. Aiming to leverage my skills to successfully fill the any role at your company. Detail-oriented with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator
Redwood Family Care Network
03.2024 - Current
- Streamlined administrative processes to enhance operational efficiency and improve service delivery.
- Coordinated scheduling and communication for multi-disciplinary team meetings to optimize patient care collaboration.
- Managed client records using electronic health record systems to ensure data accuracy and compliance with regulations.
- Developed training materials for new staff, enhancing onboarding experiences and knowledge retention.
- Implemented quality assurance protocols, ensuring adherence to organizational standards and improving overall service quality.
- Supervised office procedures, mentoring junior staff in best practices for administrative tasks and customer interaction.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
DIRECT SUPPORT PROFESSIONAL CAREGIVER
Sevita
10.2023 - Current
- Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities.
- Assisted clients in developing independent living skills through instruction and modeling of appropriate behaviors.
- Observed changes in client behavior or physical condition and reported concerns promptly to supervisor.
- Supported clients in achieving personal goals by providing encouragement, guidance, and assistance as needed.
- Managed crisis situations calmly while ensuring the safety of both the client and staff members involved.
- Adhered to all safety protocols while providing transportation services for clients.
- Engaged in meaningful conversations with clients to build trust and rapport while promoting self-advocacy skills.
- Implemented strategies that promoted positive behavior change through reinforcement of desired behaviors and redirection of inappropriate behaviors.
- Demonstrated flexibility and creativity when approaching challenging situations, while maintaining focus on client safety.
MEMBER SERVICE REPRESENTATIVE
IEHP/ Inland Empire Health Plan
01.2022 - 04.2023
- Handled sensitive and confidential information with discretion to maintain department security.
- Offered best-in-class service to members through prompt, courteous, and professional interactions.
- Created detailed reports summarizing customer inquiries, orders, and suggestions for management review.
- Responded promptly when notified by management about potential risks or incidents involving PHI.
- Maintained accurate records pertaining to all aspects of HIPAA compliance activities within the organization.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
ADMINISTRATOR
Clarice Sattiewhites Home Inc
03.2016 - 11.2020
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Hire and terminate personnel.
- Conduct classes to teach procedures to staff.
- Process paperwork for new employees and enter employee information into the payroll system.
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
RESTAURANT ASSISTANT MANAGER
Coco's Restaurant
02.2010 - 02.2013
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Education
CERTIFICATION - MEDICAL BILLING AND CODING
Four-D College
Victorville, CA10.2009
HIGH SCHOOL DIPLOMA - undefined
06.2008
Skills
- DSP/ARF Administrator
- Office machine operator
- Staff schedules
- Business Administration
- Recruiting and Hiring Top Talent
- Adaptable and Flexible
- Documentation and Record Keeping
- ADLs Assistance
- Medication Administration
- Verbal and Written Communication Skills
- Typing, Record keeping
- Managed 50 staff
- Conflict Alleviation/Resolution
- Attention to Quality
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
- Guard Card Certification
- Care Plan Assessment
- Records Maintenance
Certification
- CPR/First Aid
- Guard Card
- DSP Administrator
- CPI
Timeline
Administrator
Redwood Family Care Network
03.2024 - Current
DIRECT SUPPORT PROFESSIONAL CAREGIVER
Sevita
10.2023 - Current
MEMBER SERVICE REPRESENTATIVE
IEHP/ Inland Empire Health Plan
01.2022 - 04.2023
ADMINISTRATOR
Clarice Sattiewhites Home Inc
03.2016 - 11.2020
RESTAURANT ASSISTANT MANAGER
Coco's Restaurant
02.2010 - 02.2013
CERTIFICATION - MEDICAL BILLING AND CODING
Four-D College