Jonethan Hall
Toronto,Canada
Summary
Dedicated and compassionate Afro-Caribbean leader with over four years of experience managing and working within the social services sector. I have held roles as a Supervisor, Manager, and now Senior Manager, gaining a deep understanding of frontline operations, policy implementation, and team leadership. My work is rooted in Equity, Diversity, and Inclusion (EDI), recognizing the importance of representation and the lived experiences of marginalized communities. I am committed to making decisions that align with policy while ensuring a client-centered approach, acknowledging the unique needs of our most vulnerable populations. Passionate about continuous learning, I strive to create safer, more inclusive spaces where dignity, respect, and harm reduction remain at the forefront.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Manager,
Fred Victor Centre
06.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Managed a team of case managers, providing supervision, guidance, and professional development opportunities.
- Maintained accurate records of client progress, ensuring compliance with regulatory requirements and confidentiality guidelines.
- Facilitated community outreach events to raise awareness about homelessness issues and available resources at the shelter.
- Analyzed trends and data to inform decision-making and program development.
Program Manager - Edward Village Hotel
Fred Victor Centre
12.2023 - 06.2024
- Ensured compliance with company policies and procedures while managing programs
- Collaborated with external agencies such as healthcare providers, social workers, law enforcement officers and mental health professionals in order to provide comprehensive services for clients
- Trained new employees on operational procedures and best practices for working with vulnerable populations
- Utilized harm reduction strategies when appropriate while working with high risk populations
- Implemented harm reduction principles when working with active drug users who were not ready for abstinence based recovery models
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
Housing Follow Up Caseworker
Good Shepherd Ministries
03.2022 - 04.2023
- Established trusting relationships with clients, fostering open communication and rapport building.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Shelter Supervisor
St Felix Centre
11.2021 - 03.2022
- Develop and evaluate policy and procedure in accordance with grant guidelines and Housing First philosophy
- Ensure policy and procedures are followed at facilities
- Maintain compliance with city, province, and federal shelter policy and procedure
- Make sure that shelter case management and support staff following mandatory reporting procedure
- Responsible for the daily operations of the shelter including, cleanliness, safety, and security of the facility to ensure the building and facilities are maintained as necessary to provide a safe and effective environment for employees, clients, volunteers, and visitors
- Conduct one on-one meetings with staff
- Responsible for oversight of all shelter activities and ensure 24/7 shelter coverage, filling in as needed
- Respond to emergent situations 24/7
- Conduct crisis intervention as needed
- Implemented harm reduction strategies such as needle exchange programs or medication assisted therapies
- Implemented harm reduction strategies to reduce potential risks associated with drug use behaviors
- Negotiated partnerships with local healthcare providers to offer on-site medical assistance for clients.
- Reduced employee turnover rate through implementation of staff recognition initiatives.
Youth Service Worker
Eva's Initiatives
10.2021 - 03.2022
- Maintained accurate records of client progress and services provided
- Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
- Provided crisis intervention services when appropriate including suicide risk assessments
- Participated in trainings related to trauma informed care practices
- Researched current trends related to adolescent mental health issues
- Actively participated in case conferences with other service providers involved with a particular client's care plan
- Identified potential risks or triggers associated with certain behaviors of clients
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Contributed to multidisciplinary teams, offering insights to improve holistic care approaches for youth.
- Increased understanding of mental health issues among youth with educational workshops.
Child Protection Officer
DC Child and Family Services
01.2019 - 08.2021
- Provided support services such as counseling referrals or respite care for families dealing with stressors that may lead to maltreatment of children
- Provided crisis intervention services during emergency situations involving children
- Facilitated training sessions for staff on child protection regulations and procedures
- Attended weekly team meetings with supervisors and colleagues to discuss case progressions and develop new strategies for providing effective services
- Collaborated with other professionals such as social workers, teachers, healthcare providers, and law enforcement officers to coordinate services for at-risk families
- Monitored caseloads to ensure compliance with relevant legislation and standards
- Established relationships with community organizations dedicated to promoting the wellbeing of children and families
- Participated in regular professional development activities related to best practices in child protection work
- Responded immediately to after-hours calls regarding possible emergencies involving children in need of protection
Education
BACHELOR OF SCIENCE - Psychology And Sociology
HOWARD UNIVERSITY
Washington, DC03.2021
Skills
- Strategic planning
- Operations management
- Documentation and reporting
- Operations planning
- Problem-solving
- Training and development
- Employee development
- Team building
Certification
- CPR, First Aid & AED
- Harm Reduction For The Homeless Sector (Homeless Learning Hub)
- First Aid For Opioid Poisoning Emergencies Certification
- Becoming an Opioid Harm Reduction Champion
- Canadian Red Cross Certification
Languages
English
Native or Bilingual
Timeline
Senior Manager,
Fred Victor Centre
06.2024 - Current
Program Manager - Edward Village Hotel
Fred Victor Centre
12.2023 - 06.2024
Housing Follow Up Caseworker
Good Shepherd Ministries
03.2022 - 04.2023
Shelter Supervisor
St Felix Centre
11.2021 - 03.2022
Youth Service Worker
Eva's Initiatives
10.2021 - 03.2022
Child Protection Officer
DC Child and Family Services
01.2019 - 08.2021
BACHELOR OF SCIENCE - Psychology And Sociology
HOWARD UNIVERSITY
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