Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jones Peter Quiah

Winnipeg,MB

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Grameenphone. Excelled in resolving complaints and managing cash, demonstrating reliability and Microsoft Office proficiency. Achieved repeat business through exceptional service, leveraging social perception and product knowledge for impactful customer interactions. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints at Shwapno Super Shop. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Shwapno Super Shop
Dhaka, Bangladesh
09.2023 - 02.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service

Grameenphone
Dhaka, Bangladesh
01.2023 - 08.2023
  • Delivered exceptional customer service by addressing inquiries promptly and professionally.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Delivered excellent customer service for repeat business and referrals.
  • Provided exceptional customer service to customers.

Education

Bachelor of Science - Computer Science

University of Manitoba
Winnipeg, MB
05.2028

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Customer Complaint Resolution
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • Payment Collection
  • Data entry proficiency
  • Microsoft Office
  • Social Perception

Languages

English
Full Professional
Bengali
Native or Bilingual

Timeline

Customer Service Cashier

Shwapno Super Shop
09.2023 - 02.2024

Customer Service

Grameenphone
01.2023 - 08.2023

Bachelor of Science - Computer Science

University of Manitoba
Jones Peter Quiah