Summary
Overview
Work History
Education
Skills
Timeline
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JONCE KRCMAR

Kanata,ON

Summary

Detail-oriented and skilled professional with extensive experience in industrial painting and equipment maintenance. Proven track record in surface preparation, coating application, and inventory management, including certified forklift operation. Demonstrates strong attention to detail and organizational skills, honed through roles in customer service and data management. Adept at using CRM systems to track and improve service delivery, with a focus on enhancing efficiency and profitability. Committed to maintaining high standards of safety and quality in all painting and equipment handling tasks.

Overview

18
18
years of professional experience

Work History

Sales Coordinator

Bobcat
09.2023 - Current
  • Data Management: Maintained and updated detailed records of sales and customer information using CRM software, ensuring accuracy and accessibility for improved service delivery.
  • Communication and Feedback: Enhanced productivity by increasing communication with clients and incorporating feedback to refine service strategies.
  • Client Profiling: Compiled and entered client profiles into the operating system, contributing to personalized service and targeted sales strategies.
  • Pricing Strategies: Developed and implemented pricing strategies to optimize sales and profitability, demonstrating strong analytical and strategic planning skills.
  • Customer Retention: Deployed and assessed customer retention strategies, identifying opportunities to enhance account servicing and promote consistent revenue growth.

Parts Advisor

Kooy Brothers Lawn Equipment (Kubota)
09.2020 - 05.2023


  • Inventory Management: Organized and maintained parts storage, adhering to established guidelines to ensure efficient inventory control and accessibility.
  • Parts Procurement: Managed ordering of parts for customers, repair shops, and service departments, with a focus on farm and construction equipment.
  • Research and Sourcing: Conducted research on equipment and parts using physical catalogs and electronic resources to ensure accurate and timely procurement.
  • Material Handling: Operated forklifts and reach trucks to retrieve parts from high locations, ensuring safety and efficiency in material handling.
  • Equipment Painting: Applied spray paint to various types of equipment, including excavators, snowplows, and skid steers, to enhance appearance and protect surfaces from wear and environmental damage.
  • Additional Support: Contributed additional hours to assist with Pre-Delivery Inspections (PDI) of equipment, ensuring high-quality standards before delivery.

Server /Head Bartender

Desserts Plus Ristorante
09.2009 - 09.2020
  • Customer Service Excellence: Delivered prompt and attentive service to customers, addressing their needs efficiently and ensuring a positive experience.
  • Order Management: Utilized POS systems to accurately place orders, manage transactions, and handle special requests, demonstrating strong attention to detail and accuracy.
  • Relationship Building: Fostered positive relationships with regular customers, enhancing client satisfaction and loyalty.
  • Hygiene and Organization: Maintained clean and organized service areas, upholding high standards of hygiene and operational efficiency.

Construction Worker

Roadmaster Construction
05.2006 - 04.2010
  • Surface Preparation: Utilized sandblasting techniques to prepare bridge surfaces for protective coatings, ensuring optimal adhesion and long-lasting results.
  • Application of Coatings: Applied primer coatings uniformly to bridge structures, creating a solid base for subsequent waterproofing layers.
  • Traffic Management: Set up and managed road barriers to safely redirect traffic, ensuring a secure work environment and minimal disruption.
  • Crack Sealing: Prepared and applied hot tar to seal asphalt cracks, contributing to the durability and protection of surface coatings.

Education

Bachelor Of Computer Science -

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Customer Service
  • Customer retention
  • Ethical Standards
  • Facility Remodeling
  • Retail Operations
  • Sales strategist
  • Touch-up painting
  • Primer Application
  • Proper surface preparation
  • Forklift Operator Certification
  • Loading and unloading
  • Reach Truck Operation
  • WHIMIS certification

Timeline

Sales Coordinator

Bobcat
09.2023 - Current

Parts Advisor

Kooy Brothers Lawn Equipment (Kubota)
09.2020 - 05.2023

Server /Head Bartender

Desserts Plus Ristorante
09.2009 - 09.2020

Construction Worker

Roadmaster Construction
05.2006 - 04.2010

Bachelor Of Computer Science -

Seneca College of Applied Arts And Technology

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JONCE KRCMAR