Joncarlo Moreno
Corona
Summary
Developed skills in a fast-paced veterinary environment, focusing on animal care and client communication. Demonstrates strong organizational abilities and attention to detail, essential for managing multiple tasks efficiently. Transitioning into a new field, eager to leverage transferrable skills in collaborative and dynamic settings.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
07.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs. Providing customer support to clients, while answering questions, and addressing concerns.
Client Service Coordinator
Banfield Pet Hospital
07.2023 - 02.2024
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries, and providing information for in-person requests.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Assistant Manager
Nekter Juice Bar
04.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate of Science - Veterinary Technology
Platt College
Riverside, CA12-2025
Bachelor of Science - Environmental Science
California Baptist University
Riverside, CA04-2024
Skills
- Animal safety
- Medication administration
- Laboratory diagnostics
- Diagnostic imaging
- Emergency and preventive care
- Veterinary terminology
- Surgical assistance
- Team building
- Bilingual
- Client communication
- Critical thinking
Timeline
Veterinary Assistant
Banfield Pet Hospital
07.2023 - Current
Client Service Coordinator
Banfield Pet Hospital
07.2023 - 02.2024
Assistant Manager
Nekter Juice Bar
04.2021 - 10.2022
Associate of Science - Veterinary Technology
Platt College
Bachelor of Science - Environmental Science
California Baptist University
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