Jonathon Wells
Placerville
Summary
Dynamic team member with extensive experience at Raley's, excelling in customer service and staff training. Proven ability to enhance customer satisfaction through efficient front-end operations and effective problem-solving. Skilled in POS systems and cash register operation, consistently achieving sales goals while fostering a positive shopping environment.
Overview
8
8
years of professional experience
Work History
Assistant Front End Manager
Raley's
05.2023 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
Produce Clerk
Raley's
07.2020 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Front End Cashier
Raley's
06.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Approached every question or concern with calm and level-headed approach.
Courtesy Clerk
Raley's
09.2017 - 06.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
Union Mine Highschool
Placerville, CASkills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash register operation
- Staff supervision
- Problem-solving skills
Timeline
Assistant Front End Manager
Raley's
05.2023 - Current
Produce Clerk
Raley's
07.2020 - Current
Front End Cashier
Raley's
06.2020 - Current
Courtesy Clerk
Raley's
09.2017 - 06.2020
Union Mine Highschool
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