Jonathon Herrera
Salinas
Summary
Dynamic IT Technician with U.S. Navy experience, adept at diagnosing complex hardware and software issues. Proven track record in enhancing network performance and user satisfaction through effective troubleshooting and training. Skilled in system administration and security policy implementation, fostering a culture of excellence and collaboration among team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
U.S. Navy Active Duty
Jacksonville, FL
10.2020 - 10.2026
- Diagnosed and resolved hardware and software issues for diverse systems across various platforms.
- Installed, configured, and maintained network equipment ensuring optimal connectivity and performance on over 120 servers across 4 enclave networks.
- Provided technical support to over 300+ users, enhancing user experience through effective troubleshooting methods.
- Developed training materials and conducted sessions to improve team understanding of IT protocols.
- Mentored junior technicians in best practices for equipment maintenance and problem resolution strategies.
- Developed and implemented security policies, procedures, and standards in alignment with industry best practices.
- Managed the deployment of advanced security tools such as SIEM systems for threat monitoring and detection.
Education
High School Diploma -
Salinas High School
Salinas, CA05-2013
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- System administration
- IT documentation
- Server maintenance
Certification
- Certified Security Plus, Comptia - [April 2024]
Languages
Spanish
Native or Bilingual
Timeline
IT Technician
U.S. Navy Active Duty
10.2020 - 10.2026
High School Diploma -
Salinas High School