Jonathon Fortin

• Towing Wrecked Vehicles From Shops/Residential locations to IAA.
• 3 Car hauler flatbed experience
• Heavy Wrecker Experience
• MTO & Local towing laws knowledge
• Valid Tow Certificate
• Winching INOP Vehicles

• Cross Border USA/Canada Driver
• Flatbed Experience
• Steel / Lumber Experience
• Canada & USA DOT Compliance Knowledge
• Load Securement
• Canada & USA HOS Compliance Knowledge
• Time Management

-53 FT Tri-Axle Reefer Trailer Experience

-Pin to Pin

-Ottawa - Toronto Daily

-Automatic & Manual Experience

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Supervised and trained staff on product knowledge and customer service.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Provided timely, insightful and accurate reports to upper management.
• Implemented systems to improve process efficiency and reduce project duration.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

• Worked to build relationships with customers and built potential for additional sales.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Created employee schedules to align coverage with forecasted demands.
• Trained new employees on proper protocols and customer service standards.