Jonathon Bighetty
Pukatawagan
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Achieved resolution of escalated customer support issues through effective conflict mediation and personalized service. Committed to delivering solutions independently while collaborating with teams to meet business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer service agent
Missinnippi airways
Pukatawagan
03.2024 - 10.2025
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries via phone and email, ensuring clear communication and timely assistance.
- Provided information on flight schedules and service policies.
- Handled ticketing issues and processed refunds efficiently.
- Achieved high customer satisfaction by delivering accurate and helpful responses to inquiries.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally, adhering to company standards for customer service.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Carpenter
Mathias Colomb housing
Pukatawagan
05.2020 - 03.2025
- Constructed frameworks for residential structures using various carpentry techniques.
- Installed doors, windows, and cabinetry to enhance functionality and aesthetics.
- Repaired or replaced damaged structures or components.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Inspected completed work for quality assurance before final approvals were granted.
- Collaborated with team members to ensure project timelines were met efficiently.
Medical transcription
Nokawiy health authority
Pukatawagan
11.2015 - 06.2022
- Maintained logs of all activities related to medical transcription editing processes.
- Performed medical transcription duties.
- Updated software applications used by the medical transcription team.
- Maintained accurate medical records for each patient's visit.
- Responded promptly to emergency situations involving safety risks or medical emergencies.
- Developed an understanding of specialized vocabulary used in medical field related to transcription work.
- Responded quickly to medical emergencies involving patrons or staff at the facility.
- Assessed patient conditions while en route to the hospital in order to better prepare medical personnel prior to arrival.
Education
Sakastew School
Pukatawagan, MBSkills
- Punctual
- Can adapt to situations that require critical thinking
- Problem solving
- Time management
- Effective communication
- Attention to detail
- De-escalation techniques
Certification
- Emergency medical technician E.M.T
- First aid
Affiliations
- Outdoors
- Building
- Fishing
References
References available upon request.
Timeline
Customer service agent
Missinnippi airways
03.2024 - 10.2025
Carpenter
Mathias Colomb housing
05.2020 - 03.2025
Medical transcription
Nokawiy health authority
11.2015 - 06.2022
Sakastew School