Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathea Brider

Chilliwack,Canada

Summary

Professional, compassionate, and dedicated student currently pursuing a Mental Health and Addiction Diploma at Sprott Shaw College, seeking a practicum at Xyólheméylh to apply foundational knowledge and contribute to their culturally appropriate and holistic services for Indigenous communities, with the long-term goal of a full-time position.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatch/Transportation Operations

Ace Charters LTD
03.2020 - 09.2024
  • Managed daily transportation operations, ensuring efficient logistics and adherence to regulations
  • Coordinated training for staff, fostering a safe and compliant work environment
  • Managed client accounts and maintained positive working relationships


Manager Claims Coordinator

Hertz / Dollar Thrifty Car Rentals
04.2016 - 01.2020
  • Provided empathetic and effective customer service to clients navigating the claims process
  • Ensured compliance with company policies, legal, and regulatory requirements in claims handling
  • Served as a key liaison between customers, insurance companies, and internal stakeholders
  • Generated reports on claim activity to identify trends and areas for improvement

Security Dispatcher

Securiguard Services Ltd
09.2008 - 10.2012
  • Coordinated and monitored security operations, ensuring prompt response to incidents
  • Managed emergency calls, dispatched security personnel, and maintained detailed incident logs
  • Maintained clear and effective communication with security teams and relevant parties

Education

Mental Health And Addiction Diploma -

Sprott Shaw College
Chilliwack, BC
09-2025

High School Diploma -

Tavua College
Fiji Island
12-2006

Skills

  • Client-Focused Support: Empathetic listener committed to building rapport and providing client-centered care
  • Crisis De-escalation: Trained in safe and effective crisis intervention and de-escalation techniques
  • Holistic Care Awareness: Understanding of holistic wellness principles (physical, mental, emotional, spiritual)
  • Cultural Sensitivity: Respectful and aware of diverse cultural perspectives in care

Certification

  • Standard First Aid, CPR AED Level C (BL) – Intermediate (CSA Std. Z1210-17)
  • Naloxone Training (Opioid Poisoning Training and Response)
  • WHMIS - Online Certification
  • Safe Care BC - Provincial Violence Prevention Curriculum - Certification
  • CNIB - Sight Guided Training
  • Hospice - Basic Hospice Training Course - Certification

Timeline

Dispatch/Transportation Operations

Ace Charters LTD
03.2020 - 09.2024

Manager Claims Coordinator

Hertz / Dollar Thrifty Car Rentals
04.2016 - 01.2020

Security Dispatcher

Securiguard Services Ltd
09.2008 - 10.2012

Mental Health And Addiction Diploma -

Sprott Shaw College

High School Diploma -

Tavua College

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Jonathea Brider