Jonathan Webb
Summary
Seasoned operations professional with proven track record in managing district-wide operations. Expertise in optimizing processes and driving continuous improvement initiatives. Known for fostering collaborative team environment and delivering consistent results, adaptable to evolving business needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Webb Consulting
11.2023 - Current
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Generated reports detailing findings and recommendations.
General Manager
BRAMPTON WOODHILL, GOODLIFE FITNESS
03.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Managed budget implementations, employee evaluations and contract details.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
Assistant General Manager
BRAMPTON, GOODLIFE FITNESS
12.2017 - 11.2018
- Ensuring monthly targets and budgets are on track daily
- Performance reviews and disciplinary reviews as required
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Evaluated performance against goals and implemented appropriate development plans.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Researched competitors' activities and products to uncover new trends
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Owner/Operator
Shopsy's Restaurant (Franchise) / Food Truck
06.2011 - 12.2017
- Developed menu, pricing, and special food offerings to increase revenue and customer satisfaction
- Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Regularly interacted with guests to obtain feedback on product quality and service levels
- Surpassed revenue goals four consecutive quarters
- Year one of operations profitability improved by 150% to bring sales from negative 250K to a profit if 100k
- Payroll using Quickbooks
- Produce catering orders, sales calls, follow up, and process payments
- Created Shopsy's only food truck and strategic business plan
- Provide various food truck quotes to upscale private events, weddings and large festivals
Corporate Account Manager
Shopsy's Hospitality
06.2008 - 08.2011
- Team lead with Shopsy's rebranding campaign in 2009
- Prepared for and executed new catering menu implementations for our new catering menu
- Reduced outstanding payables to 8% from 38% during my time as catering manager
- Provided the first wedding at Toronto destination spot Steam whistle brewery for Shopsy's
- Negotiated prices, terms and service agreements for catering products and equipment
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Education
Senior Leadership
University of Toronto
04-2025
Organizational Leadership
Harvard Business School
07-2024
License To Train Certification
Soccer Ontario
05-2025
Chef Training
George Brown College
Toronto,Skills
- JHSC certification
- Sales training and development
- Relationship building
- Networking skills
- Conflict Resolution
Certification
- Certified Sales Coach, Transformation Services - May 2024
- Crucial Conversations for accountability Training - October 2022
Timeline
Owner
Webb Consulting
11.2023 - Current
General Manager
BRAMPTON WOODHILL, GOODLIFE FITNESS
03.2019 - Current
Assistant General Manager
BRAMPTON, GOODLIFE FITNESS
12.2017 - 11.2018
Owner/Operator
Shopsy's Restaurant (Franchise) / Food Truck
06.2011 - 12.2017
Corporate Account Manager
Shopsy's Hospitality
06.2008 - 08.2011
Senior Leadership
University of Toronto
Organizational Leadership
Harvard Business School
License To Train Certification
Soccer Ontario
Chef Training
George Brown College
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