Jonathan W Bald
Stevensville,Canada
Summary
Hardworking and passionate professional with over 22+ years of experience in the Hospitality and Beverage Industry, who is committed to maintaining professional relationships to increase profitability and drive business results.
Overview
40
40
years of professional experience
1
1
Certificate
Work History
Teacher
District School Board of Niagara
2001.08 - Current
- Support learner needs by utilizing evidence-based learning strategies, such as scaffolding, to rebuild student confidence in subject matter and support student academic success
- Collaborated with colleagues to co-design program assessment materials, such as assessment “of” learning materials, which improve learning outcomes and enhance expectations of students’ demonstration of learning
- Demonstrated program leadership by facilitating lease agreements for the Beamsville Connect Program and designed program strategies and curriculum materials, effectively establishing a new alternative education location
- Co-oordinated and organized community engagement activities for students, which promoted civic responsibility, increased awareness of community needs, and built positive on-going relationships with community partners.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Shift Lead/CSR
Liquor Control Board of Ontario
2018.11 - 2022.08
- Supervise the daily activities of an LCBO store while encouraging and supportive staff members
- Creating a daily schedule for employees as well as opening and closing the store
- While remaining diligent on
- Ensuring customer satisfaction by providing important product knowledge and guidance through Wine, Spirit and Beer purchases
- Trained and mentored new employees to maximize team performance.
- Responsible for the opening and closing of store
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Lead Bartender
Best Western Plus Cairn Croft
Niagara Falls
1997.08 - 2012.05
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Certificate of Leadership And Communication - Business
Harvard University
Cambridge, Mass06.2022
Masters of Science in Education - Education
Niagara University
Lewiston, NY12.2000
BA - English Literature
BROCK UNIVERSITY
Skills
- Office Management
- Building Customer Trust and Loyalty
- Staff Training
- POS Inventory System Operation
- Inventory Accuracy
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Market Trend Analysis
- Brand Development and Awareness
- Understanding Customer Needs
- Upbeat and Positive Personality
Certification
First Aid and CPR trained Product Knowledge 1,2,3 (LCBO)
Workplace Violence Risk Assessment (LCBO)
Security Awareness Fundamentals (LCBO)
De-Escalating Difficult Behaviors (LCBO)
Fraud Awareness and Prevention (LCBO)
Additional Information
*Chair and member of the Collective Bargaining Committee for D22 Niagara representing over 1000+ teachers
*Curriculum designer for the District School Board of Niagara
*Presenter: Intergenerational Programming for Ontario Cooperative Education Association(OCEA) Conference
*DSBN Provincial Representative for Specialized Student Initiative
*Cultural and Linguistic Diversity trained
Timeline
Shift Lead/CSR
Liquor Control Board of Ontario
2018.11 - 2022.08
Teacher
District School Board of Niagara
2001.08 - Current
Lead Bartender
Best Western Plus Cairn Croft
1997.08 - 2012.05
Certificate of Leadership And Communication - Business
Harvard University
Masters of Science in Education - Education
Niagara University
BA - English Literature
BROCK UNIVERSITY
First Aid and CPR trained Product Knowledge 1,2,3 (LCBO)
Workplace Violence Risk Assessment (LCBO)
Security Awareness Fundamentals (LCBO)
De-Escalating Difficult Behaviors (LCBO)
Fraud Awareness and Prevention (LCBO)
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