JONATHAN A. TOWNSEND
Scarborough,ON
Summary
Forklift driver with advanced mechanical aptitude and problem solving skills. Efficient and organized worker with a strong work ethic and drive to exceed goals. Interested in diversifying work experience.
Overview
30
30
years of professional experience
Work History
Forklift Operator/ Lead Hand
VersaCold Storage
Toronto, ON
09.2006 - 03.2021
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Maintained updated knowledge of all company policies and procedures and ensured employees were trained accordingly.
- Contributed to employee performance review meetings and disciplinary actions.
- Received and unpacked shipments and new equipment as directed.
- Completed inventory cycle counts and documented all information in HACCP reports to give to management team.
- Kept accurate records of all incoming and outgoing shipments.
- Placed overstocked items in temporary storage.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assessed student needs to develop effective training plans.
- Administered first-aid care in emergency situations, remaining level-headed and compassionate.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
Stock Person
Food Basics
Scarborough, ON
05.2001 - 07.2011
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Completed scheduled audits with efficient and accurate approach.
- Greeted customers and directed to requested products.
Parts Technician Apprentice
Toronto Transit Commission
Toronto, ON
09.2006 - 12.2007
- Received and stock mechanical parts for subway cars.
- Picked orders for mechanics around the TTC.
- Participated in inventory control daily.
Production Line Worker
Grote Manufacturing
Scarborough, ON
12.1999 - 12.2003
- Assembled transport safety equipment.
- Repackaged returns for stock.
- Maintained a clean workplace.
Education
Centennial College
Scarborough, ON2008
Skills
- Optimizing efficiency
- Warehouse operations
- HAACP certified
- CPR training
- Certified in forklift operation
- Certified Trainer on electric forklift
- First-Aid Certified
Timeline
Forklift Operator/ Lead Hand
VersaCold Storage
09.2006 - 03.2021
Parts Technician Apprentice
Toronto Transit Commission
09.2006 - 12.2007
Stock Person
Food Basics
05.2001 - 07.2011
Production Line Worker
Grote Manufacturing
12.1999 - 12.2003
Centennial College
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