Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jonathan Witt

Oshawa,Canada

Summary

Highly motivated Telecom Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Prime Communications
04.2024 - Current
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
  • Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.

Wireless Sales Associate/Manager In Training

OSL Retail Services
07.2021 - Current
  • Maximized sales opportunities through upselling additional products and services as well as cross selling other items
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Developed comprehensive knowledge of wireless products, services and promotions to effectively advise customers on the best available options
  • Used POS systems to compute sales prices, total purchases and receive and process cash or credit payment
  • Volunteered to take a more leadership role
  • Learning a multitude of managerial tasks including: inventory, returns and receiving, team coaching, and in store marketing
  • Consistently ranked top associate in his store
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner

Storefront Team Member

Tim Hortons
09.2020 - 04.2021
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience

Phone Operator

The Monitoring Center
03.2020 - 06.2020
  • Ensured that all calls were answered promptly and professionally within designated time frames
  • Documented all pertinent information from each call into the appropriate database or records system
  • Assisted callers with technical issues related to their accounts and services
  • Proficiently handled multiple tasks simultaneously while maintaining high standards of service quality

Education

Professional Audio Engineering - Music Business

Metalworks Institute
01.2007

Skills

  • Time Management
  • Self-Motivation
  • Leadership
  • Creative
  • Honest
  • Customer Service
  • Product Knowledge
  • Teamwork and Collaboration
  • Computer Proficiency and Microsoft Office
  • Effective Communication

Certification

  • Honesty Pays - Best Buy
  • CannSell Certificate
  • Data Analytics (In progress)

References

References available upon request

Timeline

Sales Associate

Prime Communications
04.2024 - Current

Wireless Sales Associate/Manager In Training

OSL Retail Services
07.2021 - Current

Storefront Team Member

Tim Hortons
09.2020 - 04.2021

Phone Operator

The Monitoring Center
03.2020 - 06.2020
  • Honesty Pays - Best Buy
  • CannSell Certificate
  • Data Analytics (In progress)

Professional Audio Engineering - Music Business

Metalworks Institute

Similar Profiles

CREATE PROFILE
Jonathan Witt