JONATHAN WILLIAMS
Calgary,AB
Summary
Motivated and professional individual with a strong interest in public safety and security, seeking to transition into a role as a Canadian Border Services Officer. Possessing a solid foundation in customer service, critical thinking, and problem-solving skills gained through 9 years of experience in customer service roles. Recognized for excellent communication and interpersonal skills, with a proven ability to remain calm and effective in high-pressure situations. Committed to upholding laws and regulations while ensuring a positive and respectful experience for all travelers.
Overview
9
9
years of professional experience
Work History
Guest Relations Lead
Westside Recreation Centre
04.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
Merchandiser
PepsiCo
06.2021 - 01.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
GUEST SERVICE AMBASSADOR
WINSPORT
11.2015 - 02.2021
- Worked each winter and summer season in various roles as Rental Shop Attendant, Ski Tech, Zip Line Guide and mainly Guest Service Ambassador for Winsport
- Was rehired seasonally each summer and winter until moved to annual contract in 2019.
Education
ERNEST MANNING HIGH SCHOOL
01.2017
Skills
- Adaptability
- Responsiveness
- Workplace Safety/ CPR/ First Aid
- Decision-making capabilities
- Policy Enforcement
- Customer Service Management
- Security Procedures Adherence
- Problem-Solving
- Diplomatic and Fair
- Conflict Resolution
Volunteer Experience
- Foodbank, Volunteer
- Pumphouse Theatre, Volunteer, Helping kids run acting camps and prepare for performances.
Hobbies and Interests
- Soccer
- Hockey
- Golf
- Skiing
Timeline
Guest Relations Lead
Westside Recreation Centre
04.2022 - Current
Merchandiser
PepsiCo
06.2021 - 01.2022
GUEST SERVICE AMBASSADOR
WINSPORT
11.2015 - 02.2021
ERNEST MANNING HIGH SCHOOL