Jonathan Umali
Cranbrook,BC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Rogers Communications
05.2021 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved customer satisfaction through staff training in customer service and product knowledge
Sales Associate
Rogers Communications
05.2019 - Current
- Managed efficient cash register operations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Johnston Heights Secondary School
Surrey, BC06.2008
Skills
- Leadership Development
- Data Analysis
- Loss Prevention Procedures
- Financial Oversight
- Employee Training
- Relationship Building
- Team Leadership
- Team Development
Accomplishments
- Circle of Champions Attendee in the year of 2022. Only for the top managers in the Country are selected to go.
- Exceeded monthly store sales goal for the year of 2022.
Languages
English
Professional Working
tagalog
Limited Working
Timeline
Store Manager
Rogers Communications
05.2021 - Current
Sales Associate
Rogers Communications
05.2019 - Current
High School Diploma -
Johnston Heights Secondary School
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