Jonathan Sousa
London
Summary
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Security Guard Group
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Completed bi-weekly payroll for 15-20 employees.
Loss Prevention Investigator
Loss Prevention Services
03.2018 - 04.2021
- Working in a variety of businesses to help minimize loss due to theft
- Ability to adapt to a multitude of personalities and situations in order to blend into the surrounding
- Effective tactical communication skills utilized to de-escalate stressful situations where an individual was non-compliant
- Kept thorough notes and times of events so as to provide the most accurate and factual information of the event
Bistro Manager/Associate
Courtyard by Marriott
10.2012 - 04.2018
- Heavy guest interaction on a daily basis to accommodate their needs while the guests stayed with us
- Services varied from food and beverage requests to transportation needs
- Opening and closing duties which included balancing cash, deposits, exchanging bank notes for smaller denominations, and staffing verification
- Scheduled staff members on a fluctuating week by week basis, ensuring that labour was kept in check and that the needs of our guests were always met to optimal satisfaction
- Took a twice-weekly inventory in order to accurately place orders for both food and operational supplies
- Monthly inventory was also taken to use for month-end cost analysis
- Excelled at keeping costs either at or below the budget set by the ownership
- Kept cafe in full compliance with health code standards and achieved consistent scores above 95%.
Education
College Diploma - Police Foundations
Westervelt College
London, Ontario08.2010
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Customer Relations
- Scheduling
- Staff Development and Training
- Report Writing
References
References are available on request.
Volunteer Experience
- Big brother, Big Brothers/Big Sisters of London and Area, London, Ontario. Big brother to multiple graduated matches., Planned active outings and events with Little Brother matches.
- Volunteer, Victim Services, London, Ontario. Provide support to victims and their close family members or friends., On call for services in twelve-hour increments.
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- First Aid Certification
- Use of Force Certification
- MLEO Certification
- G-Class Driver's License
- Clean Driver's Abstract With 0 Demerit Points
Timeline
Operations Supervisor
Security Guard Group
08.2022 - Current
Loss Prevention Investigator
Loss Prevention Services
03.2018 - 04.2021
Bistro Manager/Associate
Courtyard by Marriott
10.2012 - 04.2018
- CPR/AED Certification
- First Aid Certification
- Use of Force Certification
- MLEO Certification
- G-Class Driver's License
- Clean Driver's Abstract With 0 Demerit Points
College Diploma - Police Foundations
Westervelt College
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