Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Segovia

Jonathan Segovia

Vancouver,BC

Summary

Seeking to expand knowledge and expertise in workplace effectiveness strategies, career planning, performance management, and organizational development. Skilled in employee relations, legislative compliance, and performance review process execution.

Overview

10
10
years of professional experience

Work History

Manager, People and Culture Operations

Indochino Apparel Inc.
04.2023 - Current
  • Manage day-to-day human resources operations for employees while ensuring compliance with all applicable employment laws, with support from Senior Manager, People and Culture
  • Coach, facilitate and support employees and managers with workplace issues through effective communication and understanding of people related matters
  • Develop corrective and disciplinary action solutions with managers to enhance employee performance where needed
  • Provide managers with coaching and tools to develop talent and career growth opportunities
  • Lead performance review process through planning, executing, communicating and reporting
  • Support managers with succession planning in tandem with Senior Talent Advisor and managers
  • Advise managers on performance management opportunities and solutions
  • Co-design employee feedback process and gathering for short term and long-term programs
  • Collaborate to bridge Human Resources and Benefits & Payroll for effective employee solutions that protect the business, support employees, and meet legislative requirements.

People and Culture Generalist

Indochino Apparel Inc.
09.2021 - 03.2023
  • Manage the full cycle recruitment cycle, prepare employment offer and documentation, and oversee onboarding process
  • Process and support with employee changes including promotions, transfers and terminations
  • Act as a highly visible, key point of contact for all human resource related questions from head office and the retail teams
  • Escalating concerns to the Senior Manager, People & Culture when necessary to resolve issues
  • Inform stakeholders of any upcoming changes to state, provincial or federal laws and regulations
  • Maintain INDOCHINO policies and procedures to ensure compliance with all applicable laws and
  • Provide support through the compensation review process.

Team Lead (Human Resources/Shared Services Response)

Canadian Red Cross
09.2020 - 09.2021
  • Manages a team of Client Service Representatives, Tier 1 and Tier 2
  • Acts as a mentor and coach of direct reports - modeling behaviors expected of others and facilitating the team in developing innovative solutions to problems
  • Assists in the recruitment, selection, orientation and training of Shared Services Client Service Representatives, Tier 1 and Tier 2 and Shared Services volunteers
  • First point of contact for issues/escalations direct reports are unable to resolve on their own, works with Business Partners and Total Compensation to resolve issues
  • Coaches and works collaboratively with direct report to resolve issues.

Client Services Representative, Shared Services

Canadian Red Cross
10.2018 - 08.2020
  • Acts as the first line of support for current and prospective CRC personnel in order to resolve a wide variety of client inquiries and requests – actively triaging, resolving, and/or escalating each item as defined by service level agreements
  • Coordinates with a variety of internal and external clients for the effective management of the recruitment processes for positions assigned
  • Prepares employment contracts and letters for the Business Partners review as requested
  • Responsible for accurate processing of payroll documentation prior to payroll deadlines to ensure clients are paid properly.

Human Resources Coordinator

Canadian Red Cross
07.2014 - 10.2018
  • Work with managers (or key Provincial contact) across 4 provinces (BC, AB, SK & MB) to approve and post vacant positions
  • Positions are posted on our internal and external websites
  • Update Recruitment database accordingly with all new positions/postings
  • Work with managers (or key Provincial contact) and HR manager to get salary or hourly rate approved for a verbal offer and prepare the offer letter
  • Coordinates and liaises with payroll by preparing Employee Status Change forms
  • May be required to assist with other administrative tasks and projects for the HR team that are split between the Burnaby office and Calgary office.

Education

Human Resources Management Certificate -

British Columbia Institute of Technology
01.2008

University Transfer Program of Arts -

Capilano College
01.2003

Skills

  • Professionalism
  • Workforce Management
  • Performance Management
  • Operations Management
  • Policy Implementation
  • Performance Evaluations
  • Cross-Functional Teamwork
  • Exceptional interpersonal skills
  • HRIS systems
  • Word
  • Excel
  • Outlook
  • Confidentiality

Timeline

Manager, People and Culture Operations

Indochino Apparel Inc.
04.2023 - Current

People and Culture Generalist

Indochino Apparel Inc.
09.2021 - 03.2023

Team Lead (Human Resources/Shared Services Response)

Canadian Red Cross
09.2020 - 09.2021

Client Services Representative, Shared Services

Canadian Red Cross
10.2018 - 08.2020

Human Resources Coordinator

Canadian Red Cross
07.2014 - 10.2018

Human Resources Management Certificate -

British Columbia Institute of Technology

University Transfer Program of Arts -

Capilano College

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Jonathan Segovia