JONATHAN SARINO
Delta,Canada
Summary
Experienced Regional Director with a proven record of leadership and strategic planning, skilled in overseeing operations, project management, driving growth initiatives, and fostering strong relationships with stakeholders. Results-oriented, innovative, and adept at guiding teams to achieve organizational objectives within diverse geographic areas.
Overview
27
27
years of professional experience
Work History
Regional Director Slot Operations
Great Canadian Gaming Corporation
Richmond, BC
01.2020 - 05.2024
- Streamlined procurement processes, communications, operational procedures, data reports & analytics for both product and customer segments for consistency, uniformity, and cost optimization to encourage accountability and ownership across all Western Canada properties
- Collaborated with other departments to develop and deliver innovative business and marketing strategies for execution at all properties within British Columbia, Canada; pivoting where and when necessary
- Reviewed financial reports to identify potential issues, cost saving opportunities, and areas for growth and incremental revenue
- Liaised with Crown Partners, Regulatory Bodies, and other stakeholders to ensure adherence to compliance with regards to policies, procedures, floor projects, product procurement and placement, and more
- Expanded guidelines and coverage of Prive VIP Program throughout BC adding incentives and value-added propositions enhancing player retention and acquisition
- Maintained harmonious relationships across Western, Eastern, and Atlantic Canada sites, leveraging resources, offerings, skillsets, and data analytics, when applicable
Director Slot Operations and Guest Services
River Rock Casino Resort
Richmond, BC
02.2015 - 01.2020
- Developed marketing strategies and initiatives using data analytics to increase visitation and play of identified segments and demographics
- Leveraged cross-property amenities and offerings to increase company market share resulting to sites achieving their targets & leading in their respective markets
- Developed reports/commentaries through Profit and Loss (P&L) analysis
- Established relationships with other departments and third-party vendors to enhance VIP player segments
- Integrated and led VIP Guest Relations Teams with emphasis on player loyalty and retention increasing market share from 52-78% within the first year of the program
Operations Manager Slots
River Rock Casino Resort
Richmond, BC
08.2011 - 02.2015
- Provided leadership for Slots, Guest Services, and VIP Guest Relations Departments advocating for teamwork and engagement
- Played key role in transforming River Rock Casino Resort as the top revenue generating slot casino in the entire province during first full year
- Collaborated with Business Intelligence to develop data reports and KPIs, creating segment-focused customer strategies
- Developed problematic and challenged areas and segments and turned into new business opportunities with innovative solutions resulting up to 350% increase in revenue
Shift Manager Slot Operations
River Rock Casino Resort
Richmond, BC
11.2007 - 08.2011
- Monitored staffing and service levels regularly, adjusting workflows and schedules as needed
- Interviewed, hired, and trained new team members
- Ensured adherence to company standards and compliance requirements.
Various Positions (Supervisory, Front)
River Rock Casino Resort
Richmond, BC
12.2004 - 11.2007
- Catered to guests' needs; resolved complaints in a high energy, challenging environment
- Actively participated in continuous improvement initiatives, engaging in problem-solving activities to support teamwork
General Manager/Owner
Bed Bath Body and Beyond Corporation
Pasig City (Manila), Philippines
01.1999 - 06.2004
- Developed and maintained relationships with customers and suppliers globally
- Oversaw national wholesale/retail distribution of various consumer goods including Rembrandt Oral Care Products, Victoria's Secret and Bath & Body Works personal care products, Moshi-Moshi beauty implements, etc
- Organized budgets, managed P&Ls, and consistently achieved margin targets and stayed on track with growth plans and stretch goals
Head Dentist/Owner
Dental Care Specialists Inc
Quezon City (Manila), Philippines
10.1997 - 06.2004
- Educated patients and families about dental issues and proper oral care
- Provided various dental procedures, including preventative, restorative, surgical, prosthodontic and pedodontic treatments
- Advocated for free dental treatment programs for the underprivileged
Education
Doctor of Dental Medicine -
University of The East
Bachelor of Science in Biology -
University of The Philippines
Skills
- Project Management
- Relationship Building
- Data Analytics
- Operational Efficiency
- Profit and Growth Strategies
- Cost and Savings Analysis
- Process Improvements
- Promotional Events & Marketing Initiatives
Additional Education
- Leadership and Executive (LEAP) Program, 2019
- Lean Six Sigma, 2018
- University of Las Vegas Nevada, Certificate in Casino Gaming, 2010
- Harvard School of Dental Medicine, Certificate in Prosthodontics, 1997
- Boston University, Certificate in Periodontics, 1997
References
References available upon request
Timeline
Regional Director Slot Operations
Great Canadian Gaming Corporation
01.2020 - 05.2024
Director Slot Operations and Guest Services
River Rock Casino Resort
02.2015 - 01.2020
Operations Manager Slots
River Rock Casino Resort
08.2011 - 02.2015
Shift Manager Slot Operations
River Rock Casino Resort
11.2007 - 08.2011
Various Positions (Supervisory, Front)
River Rock Casino Resort
12.2004 - 11.2007
General Manager/Owner
Bed Bath Body and Beyond Corporation
01.1999 - 06.2004
Head Dentist/Owner
Dental Care Specialists Inc
10.1997 - 06.2004
Doctor of Dental Medicine -
University of The East
Bachelor of Science in Biology -
University of The Philippines
Similar Profiles
Maxime RoyMaxime Roy
Customer Service Representative at Great Canadian Gaming CorporationCustomer Service Representative at Great Canadian Gaming Corporation
Gabriel KleijnGabriel Kleijn
Dealers Tables at Great Canadian Gaming CorporationDealers Tables at Great Canadian Gaming Corporation
MATTHEW ALBINOMATTHEW ALBINO
Table Games Pit Supervisor at Great Canadian GamingTable Games Pit Supervisor at Great Canadian Gaming