Jonathan Ryder

Tasked with documenting, revising and training tasks and procedures for Revenue Administration.
Developed workflows and training manuals for 20+ Individuals across multiple roles.
Lead a call center team and serve as trainer and escalation contact ( Subject Matter Expert) for 70k contacts annually.
Ensure clients and taxpayers are being served accurately and efficiently, pushing single-contact resolution

Primarily focused on recruitment in a high volume, high turnover, fast paced environment.
Shepherding candidates through the application, hiring and certification process.
Ensuring employee certifications and training are up to date and valid.
Engages with various stakeholders to define requirements, establish priorities, and manage throughput.

Senior point-person for file openings and preparation, in-person Real Estate transaction closings, and financial disbursements.
Promoted and advanced through multiple roles and responsible for bank instruction compliance audit and reporting, registration accuracy and post-closing matters in addition to previous duties.
Daily use of PLANET, Land Titles, Telus ASSYST, LLC and GEONB software applications.

Responsible for staff scheduling, merchandise planning, audit compliance, cash handling, inventory and other related activities.
Created new retail and merchandising displays.
Transferred from Ontario to a larger store.

• Recruitment Consulting for organizations looking for help in HR process outsourcing. Employment and career counseling for job seekers. Resume critique and editing based on referrals and assistance in networking.
• Human Resources Manager - Superior Facility Services

Responsible for the full suite of HR functions with a major focus on recruitment and retention.

• HR Business Partner - Sigma Systems

Operations management of day-to-day events/strategic needs.
Recruitment responsibilities for need in various offices (Toronto, Dallas, Chicago, London, Hong Kong, Sydney)
Researched various HRIS vendors and demonstrated top choices to present business case for implementation.
Collaborated with Directors to ascertain their needs, manage competing priorities, and integrate HR into department processes.
Executed localization of HR functions during a period of economic stress.

• HR Consultant/Manager - Systemgroup Consulting Inc

Strategic and tactical recruitment for an established Microsoft Gold Partner.
Lead coordinator for the management and compliance of staff training.
Assisted technical managers with staff development and with establishing salary growth and certification targets.
Cut recruiting costs by in-sourcing headhunting activities generating savings and increasing billable utilization.
Researched and reworked out-dated compensation packages to attract and retain top talent. Secured and increased internal standing by repeatedly demonstrating an effective HR and Recruitment value proposition.
Active management of all HR programs; administration, recruitment, benefits, compensation, performance management and strategic planning.