Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Ruhakana

Toronto

Summary

I am a goal oriented individual who is very enthusiastic about my job. I have over 4 years of customer service experience ranging from in person to remote, to hybrid. I do have the soft skills and expertise needed for work. I am very heavy on compliance and doing the job right. I have experience in; sales, insurance, finances and a little bit of helpdesk. I would love to grow and sharpen my experience.

Overview

9
9
years of professional experience

Work History

Sales Representative

Canadian Tire
01.2020 - Current
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Answered Inbound call and made outbound calls to customers
  • Unresolved tickets opened by representatives
  • Processed refunds for eligible customers
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.

Claims Adjuster

Wawanesa
03.2018 - 12.2019
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Verified insurance claims and determined fair amount for settlement.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.

Claims Representative

Intact Insurance
06.2016 - 02.2018
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Calculated adjustments, premiums and refunds.


Education

Bachelor of Arts -

Brock University
St. Catharines, ON

Skills

  • Customer relationship building
  • Post-sales support
  • Customer relations
  • Cold calling
  • B2B and B2C sales
  • Multitasking
  • Team player
  • Team Lead

Timeline

Sales Representative

Canadian Tire
01.2020 - Current

Claims Adjuster

Wawanesa
03.2018 - 12.2019

Claims Representative

Intact Insurance
06.2016 - 02.2018

Bachelor of Arts -

Brock University

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Jonathan Ruhakana