Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Rock

Ottawa,ON

Summary

Experienced and results-driven professional with a diverse background in office management, sales, event coordination and customer relations. Strong communication, organizational, and strategic planning skills with a focus on achieving business objectives and fostering team success. Eager to leverage expertise to contribute to the success of a dynamic organization.

Overview

5
5
years of professional experience

Work History

Office Manager

DPA Industries
09.2021 - 04.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Led training sessions for new team members to quickly onboard them into the sales process.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Conducted post-event analysis, identifying areas of improvement for future events.

Managing General Agent

American Income Life
10.2019 - 08.2021
  • Implemented cutting-edge technology solutions to improve efficiency in daily operations and streamline communication among team members.
  • Established a solid reputation for professionalism and expertise in the industry through networking events, trade shows, and seminars.
  • Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
  • Ensured compliance with all legal requirements pertaining to insurance policies sold by keeping abreast of changes in legislation that may impact products offered or business practices employed.
  • Resolved caller issues quickly and thoroughly.
  • Promoted a culture of continuous improvement within the agency by seeking feedback from employees and customers alike on areas requiring attention or enhancement.
  • Developed new business opportunities by conducting market research, identifying trends, and targeting prospects within niche markets.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Generated leads through cold-calling, networking and other outreach methods.

Education

Diploma - Business Administration

Algonquin College
Ottawa, ON
04.2020

High School Diploma -

A.Y. Jackson Secondary School
Kanata, ON
06.2017

Skills

  • Customer Service
  • Credit and collections
  • Organizational Skills
  • Office Administration
  • Inventory Control
  • Financial Reporting
  • Staff Training
  • Report Preparation
  • Event Coordination
  • Computer Skills
  • Good Judgment
  • Negotiation and Conflict Resolution

Languages

English
Native or Bilingual
French
Professional Working
Creole
Native or Bilingual

Timeline

Office Manager

DPA Industries
09.2021 - 04.2024

Managing General Agent

American Income Life
10.2019 - 08.2021

Diploma - Business Administration

Algonquin College

High School Diploma -

A.Y. Jackson Secondary School

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Jonathan Rock