Jonathan Rocheleau
Cornwall
Summary
Offering strong organizational skills and collaborative mindset with eagerness to learn and grow in operational field. Contributes to understanding process efficiency and resource management, and possesses skills in data analysis and team coordination.
Operations professional with deep understanding of optimizing team efficiency and streamlining processes to meet organizational goals. Proven ability to foster collaborative environments and drive results through strategic planning and execution. Adaptable and reliable, with strong leadership and conflict resolution skills valued by employers.
Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Walmart Canada
05.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Helped set and manage objectives for quality, productivity and compliance.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
Supervisor
Tim Hortons
10.2018 - 05.2022
- Strong leader of customer support staff, encourages an exciting and fun work environment while motivating team members to meet goals
- Maintaining a safe working and guest environment while reducing the risk of accidents and injuries
- Reacts immediately to issues requiring attention during the shift and resolves customer and staff issues, concerns and inquiries
- Taking ownership over team productivity and managed workflow to meet or exceed expectations
- Completed customers orders from start to finish in an accurate and timely manner
- Gained highly respected client relationships and earned a reputation for exceeding service
- Trained staff on new operation procedures and company services
- Maintains a solid knowledge of product and services available in unit
- Ordering, Stocking and refilling products at Tim Horton’s
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Agent
Beauty Rock
01.2016 - 11.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Charlan District High School
Williamstown Ontario06-2015
Skills
- Compliance requirements
- Safety practices
- Efficiency optimization
- Scheduling management
- Health and safety management
- Policy enforcement
- Staff development
- Production planning
- Quality controls
- Capacity planning
Languages
English
Native or Bilingual
Certification
- Leadership foundations - Walmart Academy
- Circle of influence - ULearn
- Emotional Intelligence - ULearn
- Time management - ULearn
- Feedback and feed forward - ULearn
- Effective Communication - ULearn
- Delegation and follow up - ULearn
- Courageous Conversations - ULearn
Timeline
Operations Team Leader
Walmart Canada
05.2022 - Current
Supervisor
Tim Hortons
10.2018 - 05.2022
Customer Service Agent
Beauty Rock
01.2016 - 11.2018
- Leadership foundations - Walmart Academy
- Circle of influence - ULearn
- Emotional Intelligence - ULearn
- Time management - ULearn
- Feedback and feed forward - ULearn
- Effective Communication - ULearn
- Delegation and follow up - ULearn
- Courageous Conversations - ULearn
High School Diploma -
Charlan District High School
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