Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Rocha

Fontana,CA

Summary

I am a skilled team player with a strong background in customer service and retail environments. I work well independently while handling the tasks to go beyond the requirements for any position. I learn quickly and efficiently in each scenario presented at any position applying. I am a hardworking team member focused on completing work quickly while consistently exceeding targets while being a reliable team member accustomed to taking on challenging tasks. I am a dependable industry worker equipped for fast-paced work and changing daily needs. Serving customers effectively with attention to detail and a hardworking approach. While seeking out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

9
9
years of professional experience

Work History

Production Worker

Ontellus
04.2025 - 09.2025
  • Operated machinery to assemble products efficiently while adhering to safety protocols.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Ensured timely delivery of products by coordinating effectively with logistics team.

Production Worker

Allied Staffing
04.2024 - 04.2025
  • Inspected finished goods for quality assurance, ensuring compliance with production standards.
  • Trained new employees on production processes and safety practices, enhancing team performance.
  • Led daily team meetings to discuss goals, challenges, and operational strategies for success.

Customer Service Representative

Honda
07.2023 - 04.2024
  • Answered calls for customer support and created logs for documentation of each call. Acted as a guide for those having and needing support for product recalls and additional car maintenance requests. Supported and embodied positive store culture through consistent honesty, integrity, and respect. Quickly connected with each customer to offer assistance and promote products.

Sales Associate

Old Navy
02.2022 - 12.2022
  • Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type. Supported and embodied positive store culture through consistent honesty, integrity, and respect.

Forklift Driver

Volt
07.2021 - 01.2022
  • Utilized forklifts, pallet jacks, and scanning devices to meet daily objectives. Moved materials throughout distribution center and placed products in designated areas. Used scanning devices and internal documents to track and trace product locations. Used plastic wrap to cover, secure, and protect boxes, pallets, and crates.

Truck Unloader, Cashier, and Sales Associate

Target
12.2018 - 07.2021
  • Cross-trained in areas such as receiving and restocking to easily back up team members. Kept employee and customer areas clean, neat, and ready for challenges and used slow periods to tackle routine housekeeping needs. Worked safely and quickly to help customers transport heavy items and purchases. Increased customer satisfaction ratings by providing prompt and accurate service.

Sales Floor Associate

Treasure Hunt
02.2018 - 11.2018
  • Inventoried merchandise and investigated discrepancies to keep an accurate count of each product type. Supported and embodied positive store culture through consistent honesty, integrity, and respect. Quickly connected with each customer to offer assistance and promote products.

Cashier, Cook

Taco Bell
07.2016 - 01.2018
  • Counted money in cash drawers and balanced drawer at beginning and end of shift. Operated POS cash registers and counted monies received. Collected payment for customer purchases. Greeted customers and provided prompt and friendly service. Processed cash register transactions, inputted product costs, and gave back change.

Education

High School Diploma -

Fontana High School
Fontana, CA
05.2016

Skills

  • Computer Skills
  • Communication
  • Detail-Oriented
  • Time Management
  • Materials handling
  • Product packaging
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

Production Worker

Ontellus
04.2025 - 09.2025

Production Worker

Allied Staffing
04.2024 - 04.2025

Customer Service Representative

Honda
07.2023 - 04.2024

Sales Associate

Old Navy
02.2022 - 12.2022

Forklift Driver

Volt
07.2021 - 01.2022

Truck Unloader, Cashier, and Sales Associate

Target
12.2018 - 07.2021

Sales Floor Associate

Treasure Hunt
02.2018 - 11.2018

Cashier, Cook

Taco Bell
07.2016 - 01.2018

High School Diploma -

Fontana High School
Jonathan Rocha