JONATHAN RIVERA RIVAS
Stockton
Summary
Resourceful and Skilled Team Leader with experience in supervising, training, and staff scheduling. Strengths include project management, conflict resolution, and effective communication skills. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt and drive company objectives and increase service values.
Overview
6
6
years of professional experience
Work History
Team Leader
Jack in the Box
San Mateo
12.2024 - Current
- Trained and mentored new team members on procedures and customer service.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Facilitated team meetings to communicate goals and improve collaboration among staff.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed inventory levels to maintain adequate stock for busy shifts.
Barista
Starbucks
San Mateo
12.2022 - 12.2024
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service by engaging with customers effectively.
- Assisted in training new baristas on beverage preparation techniques.
- Handled cash transactions accurately using point-of-sale systems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow during peak hours.
Assistant Store Manager
76 Gas Station
San Mateo
04.2020 - 11.2024
- Trained new employees on company policies and customer service standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained cleanliness and organization of store environment for safety compliance.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Some College (No Degree) - Psychology
College of San Mateo
San Mateo, CADiploma -
San Mateo High School
San MateoSkills
- Fluent in English and Spanish
- Excel, Word, Outlook, Gmail, Google Docs & Google Calendar
- POS Systems Operations
- Excellent Cash Handling
- Excellent customer Service
- Excellent communication skills
- Excellent Mathematical skills
- Team Leadership
- Pricing and Markdown's
- Employee training
- Inventory management
- Scheduling staff
- Problem solving
- Onboarding and orientation
References
REFERENCES Upon request.
Timeline
Team Leader
Jack in the Box
12.2024 - Current
Barista
Starbucks
12.2022 - 12.2024
Assistant Store Manager
76 Gas Station
04.2020 - 11.2024
Some College (No Degree) - Psychology
College of San Mateo
Diploma -
San Mateo High School