Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Penheiro

Winnipeg

Summary

Motivated and energetic professional with strong leadership, communication, and customer service skills. Proven ability to manage time effectively, solve problems efficiently, and work collaboratively or independently in fast-paced environments. Adapt at building rapport with clients, handling technology, and adapting to various challenges with resilience and positivity.

Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.

Overview

4
4
years of professional experience

Work History

Retail Supervisor

Designer Shoe Warehouse (DSW)
05.2024 - Current
  • Supervise associates and provide guidance during peak hours
  • Address customer inquiries in-store and over the phone
  • Manage cash handling and oversee inventory processing
  • Coordinate packaging and delivery of customer orders

Food Service & Shipping/Receiving

Fresh Food Company
09.2022 - 05.2024
  • Assisted customers with product inquiries and processed transactions
  • Supported kitchen and dishroom operations
  • Managed deliveries and handled heavy equipment and inventory

Fundraiser

Astra Sales
12.2022 - 09.2023
  • Engaged donors across Canada and the US through professional outreach
  • Represented various charities and generated sales leads
  • Delivered excellent customer service and built long-term donor relationships

Customer Service Representative

GFL Environmental
10.2021 - 02.2022
  • Resolved client inquiries via phone and provided timely updates
  • Maintained a professional demeanor and ensured customer satisfaction

Education

Bachelor of Arts -

University of Manitoba
Winnipeg, MB
04.2025

High School Diploma - undefined

William Carey Academy
05.2019

Skills

  • Customer Relationship Management
  • Conflict Resolution & Communication
  • Team Leadership & Supervision
  • Cash Handling & POS Systems
  • Digital & Technical Proficiency (Microsoft Office, mobile devices)
  • Multitasking in High-Pressure Environments
  • Sales & Fundraising Strategies
  • Shipping, Receiving & Inventory Management

Languages

English
Full Professional

Timeline

Retail Supervisor

Designer Shoe Warehouse (DSW)
05.2024 - Current

Fundraiser

Astra Sales
12.2022 - 09.2023

Food Service & Shipping/Receiving

Fresh Food Company
09.2022 - 05.2024

Customer Service Representative

GFL Environmental
10.2021 - 02.2022

High School Diploma - undefined

William Carey Academy

Bachelor of Arts -

University of Manitoba
Jonathan Penheiro