Summary
Overview
Work History
Education
Skills
Languages
English
Timeline
Generic

Jonathan Passos Dos Santos

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated Delivery Manager experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in delivery regulations and procedures.

Overview

1
1
year of professional experience

Work History

Cleaning Supervisor

IC Supply
Angra Dos Reis, Rio De Janeiro
01.2022 - 02.2023
  • Ensured that all delivery orders were processed accurately and efficiently.
  • Monitored the performance of drivers to ensure compliance with safety regulations.
  • Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
  • Developed efficient route plans for drivers to maximize time management and customer satisfaction.
  • Inspected vehicles regularly to ensure they meet safety standards and are in proper working order.
  • Coordinated with dispatchers to ensure smooth transition between loading and unloading activities at warehouses.
  • Performed regular reviews of employee performance related to quality assurance standards.
  • Assessed potential risks associated with each route prior to dispatch and took necessary precautions.
  • Negotiated contracts with vendors for cost-effective shipping solutions for customers.

Supervisor of Operations

Outbank
Rio De Janeiro, Rio De Janeiro
01.2022 - 12.2022
  • Developed and implemented policies and procedures for efficient workflow.
  • Maintained accurate records for tracking progress and performance of team members.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Managed budgets associated with projects or initiatives within the department.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Delegated work to staff, setting priorities and goals.

Education

Bachelor of Science - Engineer

Federal Fluminense University
Niteroi
12.2017

Skills

  • Equipment Inspections
  • Decision-making capabilities
  • Shift Scheduling
  • Safety protocols and procedures
  • Delivery Scheduling
  • Strong Work Ethic
  • Delivery Documentation
  • Customer interaction
  • Distribution Coordination
  • Infrastructure Management
  • Route Planning

Languages

English
Professional
Spanish
Limited

English

  • I took a language course in Brazil for at least 2 years and I know perfectly well how to
    understand everything they ask of me.

Timeline

Cleaning Supervisor

IC Supply
01.2022 - 02.2023

Supervisor of Operations

Outbank
01.2022 - 12.2022

Bachelor of Science - Engineer

Federal Fluminense University

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Jonathan Passos Dos Santos