Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Parenteau

Winnipeg,MB

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Lead Service Technician

GNB Doors
09.2018 - Current
    • Diagnosed and repaired doors, operators, dock levelers ,etc ...
    • Adhered to safety protocols and policies to reduce workplace hazards.
    • Explained diagnostic findings to customers and outlined repair or service options.
    • Responded to problems reported by customers by troubleshooting and resolving hardware issues.
    • Responded to problems reported by customers by troubleshooting and resolving hardware issues.
    • Inspected equipment to diagnose operational issues.
    • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
    • Responded to customer inquiries quickly and professionally to increase satisfaction.
    • Installed new equipment and explained operation and routine maintenance protocols to customers.
    • Assisted training end users on proper use of hardware and to deliver excellent customer service.
    • Investigated customer complaints to identify cause of malfunctions.
    • Organized work to meet demanding production goals.
    • Maintained quality assurance and customer satisfaction objectives.
    • Maintained compliance with regulatory standards and safety requirements.
    • Mentored junior technicians in maintenance, repair and reporting duties.
    • Completed job reports and logs immediately following service calls.
    • Tested systems, noting issues and completing preventive maintenance.
    • Diagnosed and repaired problems with electrical and mechanical systems.
    • Worked with diverse types of weather and ground conditions.
    • Demonstrated to customers proper methods for operating equipment after it had been installed.
    • Observed equipment operation to diagnose and troubleshoot reported issues.

Lead Service Technician

Creative Door Services
04.2012 - 09.2018
  • Diagnosed and repaired doors, operators, dock levelers etc ...
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Repaired and replaced worn and damaged components.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as operators on doors.
  • Assisted training end users on proper use of hardware on doors to deliver excellent customer service.
  • Responded to problems reported by customers by troubleshooting and resolving door/operator issues.

Overhead Door Technician

Overhead Door 0f Winnipeg
10.2006 - 04.2012
  • Diagnosed problems and completed timely repairs.
  • Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
  • Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
  • Educated homeowners about proper care and maintenance of garage door systems.
  • Completed required paperwork such as work orders according to services performed or required.
  • Updated daily logs with hours and materials used.
  • Fabricated replacements for worn or broken parts using welders etc...
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Kept appropriate inventory level on truck and replacement parts to meet all job requirements.

Warehouse Employee / Service Technician

Creative Door Services
08.1999 - 10.2006
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Worked with diverse types of weather and ground conditions.

Education

St. Johns High School
401 Church Avenue

Skills

  • Working collaboratively within teams and independently
  • Proven critical thinking and problem solving skills
  • Customer Relationship Management
  • Mechanical aptitude

Timeline

Lead Service Technician

GNB Doors
09.2018 - Current

Lead Service Technician

Creative Door Services
04.2012 - 09.2018

Overhead Door Technician

Overhead Door 0f Winnipeg
10.2006 - 04.2012

Warehouse Employee / Service Technician

Creative Door Services
08.1999 - 10.2006

St. Johns High School

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Jonathan Parenteau