Jonathan Ovalles
Upland
Summary
Dynamic professional with expertise in team leadership and customer service. Demonstrated ability to enhance operational efficiencies and guest experiences through effective communication and event coordination. Proven success in fast-paced environments, driving results and fostering collaboration.
Overview
5
5
years of professional experience
Work History
League Director
Major League Softball
Rancho Cucamonga
03.2021 - Current
- Managed league schedules and logistics for multiple teams, ensuring smooth operations.
- Coordinated team registrations and verified player eligibility for participation.
- Communicated daily with coaches, players, and league officials to address issues promptly.
- Implemented safety procedures for athletes during league events to enhance security.
- Collected funds and processed bank deposits weekly, maintaining accurate financial records.
- Maintained data on collection and deposit timelines for financial transparency.
- Supervised staff and provided assistance as needed to achieve operational goals.
- Sent daily communications and emails to the office to ensure effective information flow.
Park Services Associate
Bullwinkle Entertainment
Upland
12.2024 - 03.2025
- Maintained cleanliness and organization of park facilities and attractions.
- Assisted guests with inquiries and provided exceptional customer service.
- Collaborated with team members to enhance guest experiences throughout the park.
- Maintained professional relationships with law enforcement and emergency response personnel.
- Monitored surveillance equipment to observe access and exit points, preventing loss of assets and unauthorized access to property.
Education
Associate of Science - Business Administration
Citrus College
Glendora, CA06-2025
High School Diploma -
Upland High School
Upland, CA06-2023
Skills
- Project management
- Team leadership
- Customer service
- Data analysis
- Financial reporting
- Event coordination
- Communication skills
- Time management
Languages
English
Professional
Timeline
Park Services Associate
Bullwinkle Entertainment
12.2024 - 03.2025
League Director
Major League Softball
03.2021 - Current
Associate of Science - Business Administration
Citrus College
High School Diploma -
Upland High School