Jonathan Ng
Vancouver,BC
Summary
Knowledgeable Guest Experience Representative experienced in busy amusement park settings. Driven and dedicated with focus on delivering memorable service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Friendly and outgoing Guest Experience Associate brings proven experience in stressful environments. Patiently provides individualized guest service and offers creative solutions. Versed in updating accounts and promoting customer satisfaction.
Rookie Quality Inspector with knowledge of inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency.
Grounds Maintenance specializes in grounds management and work-site maintenance. Thrives in both self-directed and collaborative working environments. Strong knowledge of equipment operation and safety.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Fast and efficient learner eager to try new tasks and learn new skills.
Overview
1
1
year of professional experience
Work History
Guest Experience Associate
Pacific National Exhibition
Vancouver, BC
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected deposits, fees and payments.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Managed over 15 calls per shift depending on role.
Quality Inspector
Artron Laboratories Inc
Vancouver, BC
02.2022 - 06.2022
- COVID-19 test kit cassette inspection
- Inspected and packaged products meticulously according to manufacturing specifications.
Grounds Maintenance Crew
Richmond Night Market
Richmond, BC
06.2021 - 09.2021
Preparation and cleanups during operation of the Richmond Night-market.
- Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use
- Cleared public and private areas of debris before and after events
- Established tidiness of operation site. (Night-market)
Education
No Degree -
David Thompson Secondary School
Vancouver, BC.06.2023
Skills
- Creative Solutions
- Special Events Tickets
- Customer Satisfaction
- Product Sales
- Food and Beverage Area Setup
- Customer Experience
- Guest Services
- Promoting Services and Amenities
- Energetic and Outgoing
- Verbal and Written Communication
- Payment Processing
- Keen Eye for Detail
Timeline
Guest Experience Associate
Pacific National Exhibition
06.2022 - Current
Quality Inspector
Artron Laboratories Inc
02.2022 - 06.2022
Grounds Maintenance Crew
Richmond Night Market
06.2021 - 09.2021
No Degree -
David Thompson Secondary School
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