Jonathan Neufeld
St. Adolphe,MB
Summary
Skilled insurance professional ready and willing to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess coverage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
16
16
years of professional experience
Work History
Adjuster 2
Manitoba Public Insurance
01.2013 - Current
- Investigates, assesses, negotiates/settles physical and property damage claims. Advising customers on current benefits, coverage, liability surcharges and file progress.
- Collaborate with customers and business partners to gather necessary information for claim handling.
- Maintain strict confidentiality when dealing with sensitive information related to claims processing.
- Develop strong long term lasting relationships with business partners.
- Completed detailed and thorough investigations to evaluate and determine liability and coverage.
- Work collaboratively with SIU to investigate suspicious or fraudulent claims.
- Conduct phone interviews and obtain statements from insureds, claimants, and witnesses in order to complete a full investigation for each claim file handled.
- Evaluated claim submissions to determine validity and ensure all necessary documentation was provided in order to confirm coverage and process claim from start to finish.
- Collaborated with legal teams / SIU to analyze complex cases and develop appropriate resolutions.
- Facilitated effective communication between clients and various departments to ensure seamless claim processing.
- Other duties as assigned to ensure quality service to our customers.
Customer Service Representative
H & R Block
01.2012 - 04.2013
- Assisted customers with tax related inquiries
- Provided excellent customer service in a fast-paced environment with the ability to multi-task
- Maintained an accurate and efficient filing system through organization and a close attention to detail
- Achieved a strong working-knowledge of company software within a short period of time
- Established positive relationships with both the supervisor and other employees
Owner
Neufeld Lawn Care
05.2010 - 03.2013
- Managing customer relations to ensure highest quality of service is achieved
- Researching and implementing marketing strategies resulting in a tri-fold increase in clientele over one year
- Maintaining day-to-day business operations including invoicing and bookkeeping
Education
Canadian Insurance Professional (Presently) - Insurance
Insurance Institute of Manitoba
175 Hargrave Street, Winnipeg, MB R3C 3R8Bachelor of Arts - Business Administration
Providence College
Otterburne, Manitoba01.2010
General Studies - undefined
Briercrest College
Caronport, Saskatchewan01.2006
Skills
- Organized and scheduled recreational floor hockey sessions over the course of three years
- Experienced with Microsoft Word, Excel, Outlook and PowerPoint
- Completed several team-based business projects during three years of attendance at Providence College
- Established Neufeld Lawn Care, a private company, after seeing an opportunity for an entrepreneurial endeavor related to my work history, skills and personal preferences
- Marketed my own business through distribution of flyers, word of mouth and local advertisements
- Handled customer transactions using cash, debit cards, credit cards and cheques while employed as a cashier at Canadian Tire and H&R Block
- Several other skills required to be an effective claims adjuster at the Bison Service Centre including but not limited to: Claims Investigation, Problem-Solving, Team Collaboration, Critical Thinking, Decision-Making, Excellent Customer Service Skills, Active Listening, Policy Investigations and Coverage Assessments
Languages
English
Timeline
Adjuster 2
Manitoba Public Insurance
01.2013 - Current
Customer Service Representative
H & R Block
01.2012 - 04.2013
Owner
Neufeld Lawn Care
05.2010 - 03.2013
General Studies - undefined
Briercrest College
Canadian Insurance Professional (Presently) - Insurance
Insurance Institute of Manitoba
Bachelor of Arts - Business Administration
Providence College