Jonathan Neil
Dundalk,ON
Summary
Very mechanically inclined and excellent people skills and problem solving skills.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile automotive specialist
Leakpro International
Ontario
10.2016 - 04.2024
- My main goal was customer satisfaction and I serviced all major car dealerships in Ontario
- Fixed all automotive water leaks, automotive interiors, wind noises and vehicle deodorization
- Problem solving, ordering parts, taking calls and setting up appointments
- Developed and maintained positive working relationships with vendors.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
Heavy Equipment Operator
Kieswetter excavating
Conestogo, ON
- My duties included but not limited to loading dump trucks, moving earth, laser operation.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Loaded and moved dirt, rocks, equipment and materials.
Foreman/Operator
"Around the house"
Kitchener, ON
- Operation of all heavy equipment as well as a large variety of hand held tools
- Supervised other employees and dealt with any customer questions or concerns
- Dug foundations and repaired them, minor renovations, demolition, siding, basement finishing.
- Maintained daily logs of labor and equipment used on-site.
Sales/Customer Service
Auto sales
Greater Sudbury, ON
- Sales and detailing of all makes and models of vehicles, tending to customers and answering any questions they might have, office work, organizing as well as maintaining and ensuring a clean lot.
- Provided excellent customer service by engaging in friendly conversations with patrons.
Education
Secondary School -
Elmira District Secondary School
Elmira, ONSome College (No Degree) -
Conestoga College
Waterloo, ONSkills
- People skills
- Customer relationship management
- Customer Service
- Ordering Supplies
- Troubleshooting skills
- Work Order Management
- Appointment Scheduling
- Complaint Handling
- Technical knowledge
- Estimating costs
- Building Relationships
- Customer Satisfaction
- Repairs Scheduling
- Strong Work Ethic
- Excellent Communication
- Handling Customer Complaints
- Account Management
- Multitasking and Organization
- Attention to Detail
Certification
- Forklift certificate
- Drivers license
- WHMIS
- Fall Arrest
Timeline
Mobile automotive specialist
Leakpro International
10.2016 - 04.2024
Heavy Equipment Operator
Kieswetter excavating
Foreman/Operator
"Around the house"
Sales/Customer Service
Auto sales
Secondary School -
Elmira District Secondary School
Some College (No Degree) -
Conestoga College