Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Mulumba

Trois-Rives

Summary

Proven Client Service Representative at Vodacom, adept in handling sensitive client information and delivering exceptional customer service under pressure. Demonstrates excellent transaction management and team collaboration skills. Achieved significant improvements in client satisfaction and operational efficiency. Skilled in maintaining workspace organization and excelling in high-volume call environments.

Overview

4
4
years of professional experience

Work History

Agent De Recouvrement

INPP
06.2022 - 11.2022
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Processed payments and applied to customer balances.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Maintained high volume of calls and met demands of busy and productive group.

Caissier

Marché Express
03.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintenir lordre et la propreté dans l'espace de travail.
  • Comptabilisé la caisse à la fin du quart et résolu les écarts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Client Service Representative

Vodacom
02.2019 - 11.2019
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.

Education

Bachelor of Science - Finance

Université Du Québec À Trois-Rivières (UQTR)
Trois-Rives, QC
04-2026

Skills

  • Excellente gestion des transactions (espèces, cartes et mobile money)

  • Compétences en service à la clientèle et communication

  • Précision et rigueur dans la manipulation d’argent

Languages

French
Native or Bilingual
English
Elementary

Timeline

Agent De Recouvrement

INPP
06.2022 - 11.2022

Caissier

Marché Express
03.2021 - 12.2021

Client Service Representative

Vodacom
02.2019 - 11.2019

Bachelor of Science - Finance

Université Du Québec À Trois-Rivières (UQTR)

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