JONATHAN M. SURIO
A highly enthusiastic professional equipped with extensive experience across all areas of retail management. An outstanding leader who is able to develop and motivate others to achieve targets, Demonstrate a strong ability to manage projects from start through to successful completion. A positive individual with a logical approach to challenges, Navigated high-pressure environment with logical and methodical approach while maintaining positive outlook.
Work History
Retail Store Supervisor
4 Years 8 Months- Currently one of the in charge of the Night/Fill Crew team. Ensures all products are sorted and displayed with in the shift and store are presentable and ready for operations before the day starts.
- Assist in all operations of the store in maintaining quality department presentation on a daily basis and ensures all store audit performance requirements are met.
- Facilitate all departments such as paint, tools, sports equipments, fishing, automotive, housewares and other seasonal products.
- Merchandising of seasonal products or any changes requirements for store improvement.
- Supervise in organizing warehouse as well as assist in receiving merchandise for proper turnover of stocks.
- Manage organizing warehouse for better turnover and the convenience of the whole team.
- Lead and motivate retail team to achieve sales targets and customer satisfaction.
- Implement AI-driven inventory management systems to optimize stock levels and reduce waste.
- Collaborate with cross-functional teams to enhance store operations and customer experience.
- Mentor and develop team members through continuous training and performance feedback to consistently meet established goal.
- Utilize digital tools to streamline communication and improve team collaboration remotely.
- Oversee implementation of new technologies and ensure staff adaptability and proficiency.
- Ensure compliance with company policies and industry regulations to maintain store standards.
- Facilitate agile methodologies to enhance team productivity and operational efficiency.
- Analyze customer feedback to improve service quality and address operational challenges.
- Provide support in receiving and clearing newly received product by filling homes and overstocks.
- Canadian Tire Corporation
Store Manager
7 Years 7 Months- Lead, manage store team members to achieve sales and KPI target and to ensure long-term business growth in accordance with company vision, core values and established policies.
- Streamline inventory processes which lead to a significantly decrease in waste and increase ordering accuracy, impacting profitability positively.
- Reorganized the sales floor to meet company targets. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Trained and mentored 20 staff members, focusing on development and growth to deliver outstanding customer service and overall performance of the store.
- Oversee merchandising standards during new products launches/monthly merchandising schedule.
- Plan Schedule / rosters.
- Singapore
Senior Store Supervisor
3 Years 9 Months- Report directly to Operations Manager and in-charge of the over all operations of the store which includes inventory management, staff training, merchandising, store maintenance, and over all sales performance of the store.
- In-charge of sales monitoring reports including evaluation and assessment of individual sales performance comparison on a weekly basis.
- Contributed to merchandising ideas at team sale meetings.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Opened a new store location and assisted in recruiting and training new staff.
- Maintained daily record of all transactions.
- Trained staff to deliver outstanding customer service.
- Handling of customer feedback transaction for defective products.
- Planning of roster on a weekly or monthly basis.
- Singapore
Store Manager
1 Year- Solely In charge of the overall operations of the shop/outlet, which includes customer service, inventory management and control, forecasting and ordering, sales, and cashiering.
- Carry out programs and plans in line to companies policies and procedures.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Worked closely with the operations manager to formulate and build the store brand.
- Trained staff in delivering outstanding customer service.
- Closely monitoring proper merchandise display and store maintenance on a day-to-day basis.
- Ensures store/shop maintenance and cleanliness.
- Singapore
Channel Sales Officer
4 Months- My primary task is to maintain and improved existing Dealer Based Accounts and Retail Chain Stores outlets while continuously looking for prospective clients to develop.
- Assist and support the Sales Manager in formulating and implementation of newly formed programs and marketing plans.
- Conducting orientation and training to newly hired merchandisers.
- Preparing market and competitor updates as well as updating dealers on new prices, promos and products.
- Handle sales orders and expected to achieve the required individual/departmental quota set every month by assuring merchandisers performance is at its peak level.
- Philippines
Store Supervisor
5 Months- Primary responsibility is to ensure quality and quantity of work performed by employees according to store policy.
- I take full store responsibility in manager's and assistant manager's absence; including but not limited to directing the activities of store personnel, ensure that sales transactions are rung up and reported accurately and ensure that sales are processed appropriately.
- Closely monitoring proper merchandise display and store maintenance on a day-to-day basis.
- Daily updates of reports for monthly presentation and reporting and for proper forecasting purposes.
- Philippines
Store Manager
7 Years 11 Months- Oversees and handles the Over-all Operation of the Store with over 30 staffs.
- In addition, I closely monitor other branches saturated in the area.
- Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.
- Monitoring and controlling as well as hands-on store compliance in all areas, including customer service, effective planning, staff training and development for newly hired employees, ordering and delivery, warehousing, inventory management and control through physical cycle count and audit adjustment, cost reduction, organization and time management.
- Responsible for personnel management, merchandise selection and presentation and store operations.
- Regularly visited relevant competition to maintain an awareness of store performance issues and market trends.
- Carry out strategic and tactical planning for the branch in line with the store operations department (SOD).
- Philippines
Timekeeping Clerk
1 Year- Compilation of employees’ time and production records, reviewed timesheet, work charts and timecards for accuracy and thoroughness
- Also interviewed employees to discuss hours worked and pay adjustments to be made.
- Philippines
Education
Bachelor of Science - Commerce Banking and Finance
High school Diploma - Secondary
Grade School Diploma - Secondary
Skills
Languages
Accomplishments
- Store Manager in Cotton On Singapore Pte Ltd. Is where I develop and improve my management skills dealing cultural differences, be able to adapt positively I am able to be chosen to manage one of the 2 model stores for merchandising which is done every month. And also one of the too store in the country as well as the brand.
ADDITIONAL INFORMATION
- Date of Birth: December 11, 1977
- Nationality: Filipino
Additional Information
Store Manager in Cotton On Singapore Pte Ltd. is where I develop and improve my management skills dealing
cultural differences, be able to adapt positively I am able to be chosen to manage one of the 2 model stores for
merchandising which is done every month. And aslo one of the too store in the country as well as the brand.
Store Manager (Ceramic Plaza Inc,), I was selected to be the Area Representative of the North Division for the
Area Heads Group that develops and formulate new Sales Programs and Marketing plans which resulted to an
increase in sales for the Group as a whole.
Chosen as one of the Training Store Manager of the Company assigned to train newly hired staff in my area.
Handled the largest and top income generating Retail Outlet in the North Area of which remain to be the Best Store
of the North division and 3rd Best Store among 33 stores ive years in a row under my watch. Contain monthly
losses of the store by keeping inventory shrinkage at no greater than of 5% of the branch monthly sales.
Cole Haan. As Senior Supervisor. In my 1st ½ month as a Senior Sales Associate, I was entrusted to handle
customer feedback to unsatisied clients for products quality and performance. After four months, I was promoted
Achievements
Store Manager in Cotton On Singapore Pte Ltd. is where I develop and improve my management skills dealing
cultural differences, be able to adapt positively I am able to be chosen to manage one of the 2 model stores for
merchandising which is done every month. And aslo one of the too store in the country as well as the brand.
Store Manager (Ceramic Plaza Inc,), I was selected to be the Area Representative of the North Division for the
Area Heads Group that develops and formulate new Sales Programs and Marketing plans which resulted to an
increase in sales for the Group as a whole.
Chosen as one of the Training Store Manager of the Company assigned to train newly hired staff in my area.
Handled the largest and top income generating Retail Outlet in the North Area of which remain to be the Best Store
of the North division and 3rd Best Store among 33 stores ive years in a row under my watch. Contain monthly
losses of the store by keeping inventory shrinkage at no greater than of 5% of the branch monthly sales.
Cole Haan. As Senior Supervisor. In my 1st ½ month as a Senior Sales Associate, I was entrusted to handle
customer feedback to unsatisfied clients for products quality and performance.