Jonathan Morris
Caledon East
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Client Service & Sales Representative
Matt Hill
01.2023 - 07.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Manual Order Picker
Allen
08.2022 - 12.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Checked inventory and selected products from specific locations based upon availability.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Collaborated with team members to ensure customer satisfaction upon receiving orders.
Parks Maintenance Worker
Mark Miller
06.2021 - 09.2021
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Maintained athletic fields for area youth and adult leagues.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Communicated with local residents and informing them on areas and parks that are being maintained.
- Drove appropriate town vehicles to different locations to ensure maintenance.
- Installed and moved temporary structures for different types of events.
Line Operator
Margaret
07.2019 - 08.2019
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
- Worked in unison with co-workers to ensure all operations run accordingly.
- Troubleshooted machines to make sure they operate correctly and are in optimal condition.
Meat Clerk
Kurt Geiser
01.2017 - 08.2018
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Restocked products based on available inventories and customer demands.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Interacted with customers on a regular basis, answered their questions, and ensured satisfactory results.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Education
Bachelor of Arts - Sociology
University of Windsor
Windsor, ON08.2022
High School Diploma -
Robert F. Hall Catholic Secondary School
Caledon East, ON06.2018
Skills
- Sales Report Generation
- Database Maintenance
- Revenue Generation
- Client Needs Assessment
- Invoice Preparation and Processing
- Customer Account Management
Reading, writing, physical exercise, and socializing.
- I am heavily involved in sociological and psychological literature that focuses on behavioral patterns and neuromarketing strategies.
- I write inspirational literature in the form of short stories and poetry.
- I take part in exercise several times throughout the week.
- I visit social settings and build connections.
Timeline
Client Service & Sales Representative
Matt Hill
01.2023 - 07.2023
Manual Order Picker
Allen
08.2022 - 12.2022
Parks Maintenance Worker
Mark Miller
06.2021 - 09.2021
Line Operator
Margaret
07.2019 - 08.2019
Meat Clerk
Kurt Geiser
01.2017 - 08.2018
Bachelor of Arts - Sociology
University of Windsor
High School Diploma -
Robert F. Hall Catholic Secondary School
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