Jonathan Morales
Palmdale
Summary
Dedicated professional with a strong background in customer service and team training. Known for developing strategies that enhance operational productivity and foster a positive work environment, directly impacting customer satisfaction and team performance. Results-driven Shift Lead Manager with expertise in supervising operations and enhancing team dynamics. Proven ability to resolve customer concerns and improve efficiency, contributing to an elevated dining experience.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Mo Bettah's
Las Vegas
06.2024 - 07.2025
- Supervised daily operations and ensured team adherence to service standards.
- Trained new staff on customer service techniques and operational procedures.
- Resolved customer complaints promptly to enhance overall dining experience.
- Fostered a positive work environment through team-building activities and encouragement.
- Developed strategies to improve operational efficiency and productivity.
- Taught staff upselling techniques to meet revenue targets.
- Reviewed financial statements to meet targets during shift.
- Managed inventory levels and assisted in ordering supplies as needed.
Assistant Electrician
Jonathan Morales(father)
Los Angeles
05.2024 - 07.2024
- Assisted in installing electrical systems and components.
- Supported senior electricians in troubleshooting electrical issues.
- Participated in training sessions to enhance technical skills.
- Organized and maintained inventory of electrical supplies and tools.
- Connected power cables to circuit breakers, transformers or other components according to specifications.
Education
High School Diploma -
Durango High School
Las Vegas05-2025
Some College (No Degree) - Economics
University of Nevada, Reno
Reynard, NVSome College (No Degree) - Political Science and Government
University of Nevada, Reno
Reynard, NVSkills
- Team building
- Customer service
- Equipment maintenance
- Electrical installation
- Conflict resolution
- Inventory management
Timeline
Shift Lead Manager
Mo Bettah's
06.2024 - 07.2025
Assistant Electrician
Jonathan Morales(father)
05.2024 - 07.2024
High School Diploma -
Durango High School
Some College (No Degree) - Economics
University of Nevada, Reno
Some College (No Degree) - Political Science and Government
University of Nevada, Reno
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