Jonathan Martinez
Fullerton
Summary
Seasoned Motor Coach Operator with comprehensive knowledge of bus operation, maintenance, and safety procedures. Possess strong navigation skills, exceptional customer service abilities, and adept in handling difficult situations calmly. Made significant contributions to previous employment through enhanced route efficiency and passenger satisfaction.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Experienced field worker successful at marketing products and services using resourceful, friendly and persuasive style. Excels in business processes, documentation standards, and techniques for maximum success in door-to-door positions.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Motor Coach Operator
Keolis Transit
Anaheim
07.2023 - Current
- Operated motor coaches safely and efficiently on designated routes.
- Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspections to ensure vehicle safety and operational readiness.
- Adhered to local traffic laws and company policies during operations.
- Provided safe and efficient transportation of passengers to their intended destination.
- Assisted passengers with boarding and disembarking from the vehicle.
- Addressed passenger inquiries and concerns to enhance overall customer satisfaction.
- Answered questions from customers about routes and destinations served by the company's services.
- Mediated conflicts between passengers to maintain a safe and pleasant travel environment.
- Filed incident reports promptly following accidents or other incidents involving motor coaches.
Sales Representative Manager
Jdrum89
Anaheim
04.2016 - 07.2023
- Led sales team to enhance customer engagement and retention strategies.
- Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
- Fostered strong relationships with key clients to encourage repeat business opportunities.
- Trained new sales representatives on product knowledge and sales techniques.
- Conducted regular team meetings to discuss performance and share best practices.
- Coordinated with marketing to align strategies and optimize lead generation efforts.
- Developed promotional materials to support sales initiatives and increase visibility.
- Negotiated pricing agreements with vendors while maintaining profitability targets.
- Managed inventory levels to ensure product availability for customers.
- Utilized financial software to track application statuses and manage client records.
- Reviewed and processed customer loan applications for accuracy and compliance with established guidelines.
- Managed multiple projects with competing deadlines simultaneously.
- Prepared cost estimates for projects of varying sizes.
- Prepared detailed cost estimates for construction projects using industry-standard software.
- Analyzed project specifications to determine labor, materials, and time requirements.
- Collaborated with project managers to finalize bid proposals and timelines.
Canvass Manager
Everlast Home Energy Solutions
Anaheim
03.2013 - 03.2017
- Managed canvassing teams to promote energy-efficient solutions to homeowners.
- Managed daily activities of the canvassing team including scheduling, route planning, and reporting.
- Coordinated schedules and routes for canvassing activities across service areas.
- Trained staff on effective communication and engagement techniques during outreach.
- Oversaw data collection from canvassing efforts for reporting and analysis.
- Implemented best practices for customer interaction and lead generation strategies.
- Generated leads per month and converted.
- Hired, trained, and motivated team of sales representatives.
- Facilitated regular team meetings to discuss goals and share feedback.
- Operated vehicles to transport a team of 10 canvassers efficiently across designated cities.
Education
Dental Assistant - Dental Assistant
Santa Ana College
Santa Ana, CA 12.2012 - 10.2026
Anaheim High School
Anaheim, CaliforniaSkills
- Patient care
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Air brakes
- Adaptive decision making
- Passenger assistance
- Safety measures
- Dental procedures
- Medical terminology
- Communication skills
- Safety protocols
- Equipment sterilization
- Team management
Languages
Spanish
Professional
Certification
- Dental assistant
Accomplishments
- Recruited, trained, and managed a team of 9 canvassers and generated more than 1.8 in business over exceeding the yearly target by 30% as canvass manager.
- 1 million dollar Rep club
Affiliations
- Music jam sessions
- Hiking
- Sports
- Swimming
Timeline
Motor Coach Operator
Keolis Transit
07.2023 - Current
Sales Representative Manager
Jdrum89
04.2016 - 07.2023
Canvass Manager
Everlast Home Energy Solutions
03.2013 - 03.2017
Dental Assistant - Dental Assistant
Santa Ana College
12.2012 - 10.2026
Anaheim High School