Jonathan Martell
Riverbank
Summary
Detail-oriented professional with strong skills in customer assistance and payment processing. Committed to enhancing customer satisfaction and efficiently managing inventory.
Overview
14
14
years of professional experience
Work History
Center Associate
The UPS Store
Turlock
04.2025 - Current
- Operated postal and shipping software systems to ensure seamless transactions.
- Processed payments accurately for shipping services and retail products.
- Assisted customers with packing and mailing requirements in a timely manner.
- Maintained organized store environment to support positive customer interactions.
- Collaborated with team members to elevate service standards and improve satisfaction.
- Managed inventory levels for packaging supplies and retail items effectively.
- Educated customers on in-store services and current promotions.
- Handled customer inquiries and resolved issues to achieve high satisfaction levels.
Senior Delivery Driver
Round Table Pizza, Inc
Riverbank
08.2021 - 04.2025
- Delivered pizzas and menu items promptly to various locations while adhering to traffic laws.
- Maintained vehicle cleanliness and conducted routine maintenance checks to ensure safety during deliveries.
- Followed designated routes to maximize efficiency in food delivery operations.
- Communicated effectively with customers regarding orders and delivery schedules.
- Addressed customer inquiries and concerns during deliveries to enhance overall satisfaction.
- Processed customer payments and transactions accurately, contributing to efficient checkout experience.
- Assisted in training new drivers on delivery protocols and safety regulations.
- Maintained sanitation protocols during food handling and delivery processes.
Supplemental Instructor
Modesto Junior College, Modesto
Modesto
12.2012 - 08.2016
- Developed instructional materials that enhanced comprehension and increased student engagement.
- Facilitated study sessions for diverse student groups, improving understanding across multiple subjects.
- Provided one-on-one support to students struggling with specific concepts.
- Collaborated with faculty to align tutoring strategies with course objectives.
- Designed assessments to evaluate understanding and progress in coursework.
- Organized workshops that equipped students with effective study techniques and time management strategies.
- Encouraged active student participation in personal learning processes.
Education
Associate of Arts - Associate of Arts in History/Social&Behavioral Sci
Modesto Junior College
Modesto, CA05-2016
High School Diploma -
James C. Enochs
Modesto05-2011
Some College (No Degree) - History/Latin American Studies (In Progress)
California State University, Stanislaus
Turlock, CASkills
- Shipping and payment processing
- Inventory management and transaction accuracy
- Customer assistance and communication
- Client service
- Attention to detail
- Document verification and logistics
Languages
Spanish
Professional
Timeline
Center Associate
The UPS Store
04.2025 - Current
Senior Delivery Driver
Round Table Pizza, Inc
08.2021 - 04.2025
Supplemental Instructor
Modesto Junior College, Modesto
12.2012 - 08.2016
Associate of Arts - Associate of Arts in History/Social&Behavioral Sci
Modesto Junior College
High School Diploma -
James C. Enochs
Some College (No Degree) - History/Latin American Studies (In Progress)
California State University, Stanislaus