Jonathan Martel
Santa Barbara
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Luxury Sales Associate
WDC Kitchen & Bath
10.2019 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased store revenue by consistently meeting and exceeding sales targets.
- Demonstrated adaptability during peak periods by assisting colleagues in other departments as needed.
- Developed strong rapport with customers, fostering loyalty and generating repeat business.
- Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
- Dealt directly with Architects, Project Managers, and Property Management Companies.
- Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness.
- Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
- Built relationships with customers and community to promote long term business growth.
- Built relationships with key clients, resulting in increased revenue and long-term partnerships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Furniture Sales Associate
Ashley's Furniture
12.2010 - 08.2019
- Ranked #2 sales associate nationwide in revenue for Ashley Furniture Industries for 3 years in a row.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing, while building the transaction to maintain and exceed matrix.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
- Coordinated with delivery team to ensure prompt and accurate order fulfillment, enhancing customer satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Resolved customer complaints with empathy and efficiency, restoring customer confidence and preserving store's reputation.
- Kept abreast of latest trends in furniture design, providing customers with current and relevant advice.
- Developed strong rapport with customers and created positive impression of business.
Chief Operations Manager
Boost Mobile
03.2007 - 12.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Master of Science - Clinical Psychology And Mental Health
University of Phoenix
Tempe, AZ06-2028
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ07-2023
Undergraduate - Human Resources Management
University of Phoenix
Tempe, AZ06-2023
Associate of Arts - General Studies
University of Phoenix
Tempe, AZ06-2021
High School Diploma -
Santa Ynez Valley Union High School
Santa Ynez, CA06-2004
Skills
- Excellent customer service
- Strong negotiation skills
- Exceptional communication
- High-end sales experience
- Teamwork and collaboration
- Time management
- Multitasking
- Decision-making prowess
- Product upselling
- Product recommendations
- Networking and outreach
- Effective relationship building
- Multilingual capacity
- Project management
- Advanced problem solving
- Conflict management
Accomplishments
- Achieved top sales throughout entire sales staff company wide effectively helping and maintaining clientele base with WDC Kitchen and Bath Center's.
- Ranked #2 in top sales revenue for Ashley Furniture Industries nationwide, several years in a row.
- Collaborated with teams that are made up of various departments in the development of client projects.
- Oversaw team's of 10-15 staff members daily to execute orders and success while at WDC Kitchen and Bath Center's, from first interaction to installation and final end results.
- Supervised team's of 50 plus staff members while overseeing 10 Boost Mobile retail locations throughout the Greater Los Angeles area.
Certification
- Real Estate Broker's License
- Human Resource Management Certification
Languages
Spanish
Native or Bilingual
Timeline
Luxury Sales Associate
WDC Kitchen & Bath
10.2019 - Current
Furniture Sales Associate
Ashley's Furniture
12.2010 - 08.2019
Chief Operations Manager
Boost Mobile
03.2007 - 12.2010
Master of Science - Clinical Psychology And Mental Health
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Undergraduate - Human Resources Management
University of Phoenix
Associate of Arts - General Studies
University of Phoenix
High School Diploma -
Santa Ynez Valley Union High School
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