Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jonathan Marinas

Jonathan Marinas

Toronto,ON

Summary

Highly motivated professional with tons of energy and passion for the supply chain, commercial maritime sectors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Customer Service

Lauder
11.2021 - 07.2022
  • Reporting, and Transformation Specialist
  • Report of customer interactions (complaints) by points of improvements in service performance and customer experience
  • Reports are distributed to appropriate teams
  • Order entry and data maintenance in SAP for events, testers, samples for retailers and corporate gifting with high priority to ensure shipping and delivery deadlines
  • Follow up on deliveries with several distribution centers and carriers in US & Canada to ensure a maximum level of customer satisfaction. Managed over 40 orders per day
  • Audit reports: free products, financing orders, order tracking control recorded by management, claims, discrepancies, order cycle, manual discounts, customer complaints, test merchandise, credits, and returns
  • Reports and analytical tools: Knowledge of data visualization, reporting and analysis tools
  • Support projects with strong ownership mindset and delivering products/results
  • Support assignments that required prioritization and to be managed simultaneously with other tasks
  • Work effectively in virtual environment as telecommuting or Work from Home
  • Handled customer inquiries and suggestions courteously and professionally

Equipment control operator

Cosco Shipping Lines
03.2020 - 11.2021
  • Management and monitoring of import and export containers in the Central American and Caribbean region in communication with freight forwarders
  • Investigation of irregular cases (low turnover, accidents, damages, among others) and escalations to Headquarters
  • Attention and monitoring of collections for container demurrage and detention charges
  • Preparation of daily port inventory report
  • Preparation of weekly comparative report of inventory levels for Headquarters
  • Follow-up of empty container repositioning
  • Orientation to freight forwarders in handling irregular cases and new processes.

Administrative and Accounting Assistant

Flix Cinevision Of Panama
10.2017 - 05.2019
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Follow-up of emails from clients, suppliers, and courier coordination.
  • Reception of orders and purchases of supplies and office supplies.
  • Reports to Headquarters of Flix Cinevision from Central America to El Salvador

Accounts Receivable and Inventory Assistant

Panasonic Latin America S.A.
03.2012 - 04.2015
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Classification of payments received in bank and registration in system
  • Sending informative emails and account statements to company's executives.

Education

M.D. - Supply Chain Management

Universidad Latina De Panamá
Panama City, Panama
05.2019

Bachelor's Degree - Logistics and Multimodal Transport

Universidad Tecnológica De Panamá
Panama City, Panama
08.2017

Proficiency Level English Program Certificate - English Level 3.4

Ilac International Language Academy of Canada
Toronto, ON
01.2023

Certificate - Power BI Basic

Florida State University
Panama City Panama
12.2021

The linguistic study of the French language - French Language

French Alliance of Bordeaux, France
Bordeaux, France
10.2019

Certificate - French

Alliance Française De Panama
Panama City Panama
09.2018

Skills

  • Customer Account Management
  • Schedule Mastery
  • Document Control
  • Order Fulfillment
  • Process Optimization
  • Microsoft Excel
  • Problem-Solving Ability
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Teamwork Skills
  • Fast Learner person

Additional Information

Languages:

Spanish (Native or Bilingual Proficiency)

English (Bilingual Proficiency)

French (High Intermediate)

German (Intermediate)

Mandarin Chinese (Intermediate)

Timeline

Customer Service

Lauder
11.2021 - 07.2022

Equipment control operator

Cosco Shipping Lines
03.2020 - 11.2021

Administrative and Accounting Assistant

Flix Cinevision Of Panama
10.2017 - 05.2019

Accounts Receivable and Inventory Assistant

Panasonic Latin America S.A.
03.2012 - 04.2015

M.D. - Supply Chain Management

Universidad Latina De Panamá

Bachelor's Degree - Logistics and Multimodal Transport

Universidad Tecnológica De Panamá

Proficiency Level English Program Certificate - English Level 3.4

Ilac International Language Academy of Canada

Certificate - Power BI Basic

Florida State University

The linguistic study of the French language - French Language

French Alliance of Bordeaux, France

Certificate - French

Alliance Française De Panama

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Jonathan Marinas