Jonathan Mancini
Burnaby ,BC
Summary
Seasoned Service Manager bringing fourteen years of mobile security experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and client (organic and national) retention.
Overview
18
18
years of professional experience
Work History
Mobile Service Manager
Securitas Canada Limited
01.2009 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Dispatch Supervisor
Securitas Canada Limted
06.2008 - 08.2009
- Dispatched alarms and patrols to the mobile team
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Mobile Security Officer
Securitas Canada Limited
01.2006 - 05.2008
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Bachelor of Arts - Criminology
Douglas College
New Westminster, BC09.2004
Skills
- Performance Evaluations
- Customer Service Management
- Employee Training and Development
- Goal Setting
Timeline
Mobile Service Manager
Securitas Canada Limited
01.2009 - Current
Dispatch Supervisor
Securitas Canada Limted
06.2008 - 08.2009
Mobile Security Officer
Securitas Canada Limited
01.2006 - 05.2008
Bachelor of Arts - Criminology
Douglas College
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